Apple hires on ex-Google AI chief
The news comes as the top titans of tech, including Facebook, scramble to boost AI development and research given consumer interest in voice assistant technology and devices tapping AI, as well as drive deeper personalization within the customer experience. The 53-year-old Giannandrea was chief … Read More
Closure of Customer Service Department
(PRESS RELEASE VIA SNO) – The water and Sewerage Company would like to inform the general public that our Customer Service Department will be closed from 12:30pm today April 9th 2018. The closure is to facilitate the attendance of staff and team members at the funeral service of a long …
Ted Alexander: No internet? Good luck navigating customer service
I switched on my computer and discovered that I wasn't connected to the internet. I called my service provider and spent a couple of minutes pressing routing numbers before arriving at a real-life person named Russell. After confirming my identity using a mere eight-step process the CIA would find … Read …
These are the best airlines in the world
Singapore Airlines has been named the best airline in the world by TripAdvisor customers. (Roslan … These air carriers are taking customer service to new heights. … According to a TripAdvisor reviewer: “The flight attendants are friendly, courteous, professional, and dedicated to customer service. Read More
The Great Bot Battle: Chatbots Vs Live Chat
IBM has identified chatbots as a key trend for enterprise call centers in 2018. They go as far as to call this technology a game changer. According to a McKinsey Global Institute discussion paper on artificial intelligence, the technology is accelerating digital transformation. Tech giants spent approximately … Read More
Snapchat reverts to a reverse chronological order for Stories after backlash from users over redesign
Switching to a similar functional design has helped Instagram and Twitter boost growth. Snapchat had seen the daily active user growth sag from 17 percent to under 3 percent per quarter after the launch of Facebook's Snapchat clone "Instagram stories". Snapchat had claimed that the change resulted … Read More
Phillip Schofield flashes bare bottom in saucy Snapchat
Schofield shared the saucy Snapchat as he filmed his luxurious hotel, which saw him flash his naked reflection in the glass shower door. … Others praised the TV star for 'making their day' with the hilarious post, with one tweeting: “Did @Schofe just actually get his a*** out on Snapchat, …
Snapchat ties up with four IPL teams for unique fan experience
Snapchat has announced alliance with four Indian Premier League teams to create a unique experience for fans. Snapchat on Monday announced that the Mumbai Indians, Royal Challengers Bangalore, Delhi Daredevils and Rajasthan Royals have joined the platform as Official Stories for Indian … Read More
Kadyrov describes Telegram as ‘convenient messenger,’ opposes blocking plans
On Friday last week, Roskomnadzor asked a court in Moscow to order a block on the Telegram internet messenger service on Russian territory. Telegram had repeatedly refused to hand over encryption keys to Russian special services, saying that this was technically impossible, thus violating the law … Read More
Russia set to ban Telegram app for refusing to hand over decryption keys on demand
Russia is expected to issue a ban citizens from messaging app Telegram after it refused to hand over encryption keys. However, Alexander Zharov, chief executive of Roskomnadzor, the Federal Service for Supervision of Communications, Information Technologies and Mass Media, told Russian … Read More