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Facebook

Facebook letting users know today if their data was shared with Cambridge Analytica

Millions of Facebook users will be notified today that their information was possibly shared with political data firm Cambridge Analytica. The social media giant is sending notifications out Monday to as many as 87 million people whose data was accessed by Cambridge or misused by other companies. Read More

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Facebook

Facebook plans election research committee, continues data misuse investigation

Facebook will seek researchers' help in preventing future election manipulation on the social media platform and, in its campaign to improve privacy, has suspended two more data firms as part of an ongoing investigation into the potential misuse of user data by political targeting firm Cambridge … Read More

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Facebook

Here’s how to find out if Cambridge Analytica harvested your Facebook data

Facebook reportedly suspended another analytics firm, CubeYou, over the weekend after CNBC found it was harvesting users' personal information through similar means as Cambridge Analytica. After labeling its personality quizzes “for non-profit academic research,” CNBC reported, the firm passed … Read More

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Social Media

Facebook Turns to Scholars to Analyze Social Media’s Impact on Elections

We were slow to spot foreign interference in the 2016 U.S. presidential elections, as well as issues with fake accounts and fake news. Our teams have made good progress since then. By working with the academic community, we can help people better understand the broader impact of social media on … …

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Social Media

Facebook Launches Initiative on Social Media’s Impact on Elections and Democracy

The company's cofounder and chief executive Mark Zuckerberg on Monday announced that Facebook is launching a completely independent research initiative that aims at understanding how social media can impact elections and democracy in general. Zuckerberg said that Facebook will back the … Read More

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Social Media

Facebook is forming a research commission to study how social media impacts elections

Facebook is launching an academic initiative to research the impact of social media on democracy as part of the company's multi-pronged effort to regain the public's trust in the wake of political scandal. Facebook, and a consortium of foundations that are funding the project, will invite scholars to sit on …

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A.I and Customer Experience

Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs

“Retailers will be able to make labor savings by eliminating highly repetitive and transactional jobs, but will need to reinvest some of those savings into training associates who can enhance the customer experience,” said Robert Hetu, research director at Gartner. So some of the savings from sacking … Read More

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Customer Service

What’s going on with EcoCash Transactions?

In our interactions with Econet wireless customer service agents, they are usually well trained and they give knowledgeable and helpful answers for the most part so I think it would only be fair to acknowledge that the customer service is alright. The only problem, particularly with issues pertaining to … Read …

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Customer Service

Customer Service: Does It Really Matter?

Most business owners — and more specifically farm equipment dealers — would likely tell you that customer service and experience are important to the overall success of the business. I'd venture to say every dealer I've spoken with has prided themselves on the quality of service they provide the … Read …

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Customer Service

Boxed, the ‘Costco for millennials,’ is launching a free-shipping membership program — and it has …

Boxed says the key benefit for Boxed Up is free "priority shipping" for all orders over $20 for members, who will also see 2% cash rewards on what they spend, price-matching for competitors, and "VIP customer service." Boxed members in the free tier must spend $50 on an order to …

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