Fanatics Leverages Cloud To Bolster Customer Service Experiences
Fanatics, an e-Commerce sports merchandise retailer, has selected the Oracle Customer Experience (CX) Cloud suite to help launch new customer service initiatives, including its Jersey Assurance offering. The Jersey Assurance program offers fans a free replacement jersey if an active professional … Read More
US airline industry boasts overall improvements: study
NEW YORK (Reuters) – Despite a steady stream of headlines highlighting U.S. airlines' customer–service failures, carriers have actually improved in several key areas over the last year, including bumping fewer passengers and losing less baggage, according to a study released on Monday. Read More
CA Technologies recognised for exceptional customer service and support
SYDNEY – 10 April 2018 – CA Technologies (NASDAQ: CA) was again named a recipient of the NorthFace ScoreBoard AwardSM from the Customer Relationship Management Institute (CRMI, an Omega Management Group company) in recognition of achieving excellence in customer service and … Read More
Worcester: Sewer bills could rise; water holds line
WORCESTER – The city administration is calling for a 35-cent increase in the sewer rate, while holding the line on the current water rate. If approved by the City Council, the sewer rate would jump to $7.43 while the water rate for in-city water users would remain at $3.67. That …
Report: Odessa, Midland top list of drunken-driving fatalities
When asked for comment about the report, Charles Hodges, CEO of Stop DWI Inc., told the Reporter-Telegram via email, “With the influx of new workers, mostly in the oilfield, the problem of DWI is increasing over what it used to be. The average person I see in our classes is …
‘Midget Town’ — The Long Beach legend lives on
Counselor Tom Brayton tosses us a big, fat softball in an email this weekend: “I overheard someone talking about the 'Little People's House' or 'Munchkin House' that supposedly existed in BIxby Knolls or Virginia Country Club. Is this true, or urban myth?” It's been 14 long years since anyone's done …
COPPA load of this FTC complaint: YouTube accused of collecting children’s data
Two dozen consumer, digital and privacy rights groups have filed a new complaint with America's Federal Trade Commission, claiming that Google's YouTube service violates the Children's Online Privacy Protection Act (COPPA). COPPA requires operators like Alphabet's Google to give parents notice … Read More
YouTube Facing Kids’ Privacy Concerns
On Monday, some 20 advocacy groups filed a complain to the U.S. Federal Trade Commission (FTC), suggesting that Google's YouTube platform is violating children's privacy law. The complaint, led by the Center for Digital Democracy and Campaign for a Commercial-Free Childhood calls for a drastic … Read More
Consumer Groups File FTC Complaint over YouTube Ads Targeting Children
On 9 April 2018 a number of consumer and children's privacy advocate groups filed a complaint [PDF] with the Federal Trade Commission (FTC), requesting an investigation of Google and YouTube to determine whether the platforms remained in compliance with the 1998 Children's Online Privacy … Read More
Blake Lively burned Ryan Reynolds on Instagram AGAIN, and the flame war continues
We have to think that one of the reasons why Blake Lively and Ryan Reynolds work so well together is because they're both hilarious AF. Not only are they talented on-screen, but they seem to know exactly how to make each other (and their giant fanbase) laugh. And this is …