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Facebook

‘None of us will have any privacy anymore’: Senator wants Facebook regulation after meeting with …

Bill Nelson, D-Fla., met with the Facebook CEO for more than an hour on Monday ahead of Zuckerberg's Capitol Hill testimony Tuesday and Wednesday. Nelson, ranking member of the Senate Commerce Committee, called for more oversight of social media platforms to protect user data. "Because if we … Read More

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Social Media

Isreal Folau meeting Aussie rugby bosses over ‘use of social media’ after controversial post saying …

Isreal Folau meeting Aussie rugby bosses over 'use of social media' after controversial post saying gay people go to hell … back is scheduled to meet Rugby Australia CEO Raelene Castle and her NSW Rugby Union counterpart Andrew Hore in Sydney on Tuesday to discuss his use of social media. …

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Social Media

A Foolish Take: Could Americans Quit Using Social Media?

Pew's survey indicates that younger users are more attached to social networks, and that older users could more easily abandon them. But the gap isn't as wide as conventional wisdom suggests. Meanwhile, Facebook's troubles might merely push its users toward other social platforms like Instagram, … Read More

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Social Media

Tweetalong takes over social media Saturday night

(KBTX) – If you were on Twitter Saturday night, it was difficult to miss the tweets coming from the College Station Police Department's account. Their social media officer, Tristen Lopez, did his first ever tweetalong, where an officer documents whatever the department is doing for all of their followers to …

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Customer Service

Intuit’s QuickBooks Paying Customer Base Grows

Intuit's (INTU) QuickBooks paying customer base has grown in the last five quarters, buoyed by a robust increase in QuickBooks online subscribers and slightly offset by a decline in QuickBooks desktop unit sales. The launch of customer-friendly products backed by better customer service facilities … Read More

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Customer Service

Apple’s Business Chat Is the Conversational Tool That Retail Needs

Business Chat was released as part of the iOS 11.3 update on March 29 with 10 partners, such as Home Depot, 1-800-Flowers and Wells Fargo, and with customer service companies like LivePerson, Zendesk and Salesforce. If consumers have the latest software downloaded, they can find these … Read More

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Customer Service

Rounding out Omnichannel Marketing Strategies with Contact Center Support

From a consumer perspective, we always hear about telemarketing nightmare experiences. Telemarketers are notorious for their inconsistent customer service and intrusive marketing techniques – e.g. unprofessional/rude behavior or calling multiple times during inconvenient hours. Additionally, it's not … Read More

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Snapchat

First look at Instagram Nametags, its clone of Snapchat QR codes

Instagram is preparing to launch a feature called Nametags that lets you create a special image that people can scan with the Instagram Stories camera to follow you. TechCrunch broke the news of Nametags code in Instagram's Android APK last month. But now thanks to reader Genady Okrain we have … …

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Snapchat

Cortland police: Snapchat post targeting ‘CHS’ is not Cortland High School

CORTLAND, N.Y. — Cortland police posted a message on Facebook page Monday to let the community know that a threat targeting "CHS" was not Cortland High School. Instead, the Snapchat post with a photo of a male in bed with a military-style rifle and the caption, "(Expletive) CHS I'm going …

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Telegram

Long Beach approved $23M for urgent Queen Mary repairs, but only 1 major project is done

More than a dozen critical Queen Mary maintenance projects approved in 2016 have been sidelined or have yet to be started due to cost overruns and unforeseen expenses, according to documents obtained by the Press-Telegram. The projects, identified in a 2015 marine survey that analyzed the … Read More

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