Facebook could theoretically owe the FTC $7.1 trillion for recent data scandals
It's a big week for Facebook. CEO Mark Zuckerberg is set to appear before Congress tomorrow, ready to fess up to his social network's multitudinous problems. But the company might soon have a bigger adversary: The Federal Trade Commission (FTC), which could put Facebook on the hook for more … Read …
Facebook co-founder says reckoning over its data use is ‘overdue’
One of Mark Zuckerberg's Facebook co-founders has expressed his surprise that the under-fire chief executive had not already been challenged on the company's data and privacy policies, as Mr Zuckerberg prepares to testify before Congress over the Cambridge Analytica data leak. Chris Hughes, one … Read More
Facebook data breach hits 63714 New Zealanders after 10 people download quiz
Ten New Zealanders who downloaded an app on Facebook could have exposed up to 63,714 of their compatriots to the data mining tactics of Cambridge Analytica. Facebook has told the country's privacy commissioner that it is in the process of alerting New Zealanders who were affected by the breach, … Read …
Mom turns to social media after American Airlines plane panel falls on son’s head during DFW arrival
She said she waited at a customer service desk on arrival for over an hour and a half but supervisors were too busy to help her. After tons of response to her social media posts, she later replied and said that the airline had reached out to her to help …
A day of reckoning for social media
In any event, Facebook CEO Mark Zuckerberg says these revelations have not fundamentally altered Facebook users' behaviour. Hundreds of millions continue bouncing along as before. Which leads to our question: What has been the net outcome of the social media revolution apart from confirming … Read More
NEW: Sammi the pet chicken amuses Floridians, takes social media by storm
It's not every day that a pet chicken in Florida's Panhandle steals the hearts of hundreds of Floridians, but Sammi the chicken has done just that. Sammi loves traveling all over the state while posing for pictures and creating memories. She visits Jacksonville Beach and St. Augustine almost every … Read …
Court Says Kentucky Governor Free To Block Critics Using Official Social Media Accounts
The judge has given Governor Bevin exactly what he wants: a public account for pro-governor propaganda, basically. The court agrees Governor Bevin should be allowed to restrict anything that doesn't portray him as he'd like to be seen. As Venkat Balasubramani points out, social media accounts are … Read More
ZOL Zimbabwe wins Service Excellence Award
A representative of ZOL Zimbabwe said, “It gives us great pleasure to receive this award especially for customer service as we deeply care and are passionate about customers. A quality service culture has been essential in sustaining and driving the continuous growth of the company. We'll continue to … Read More
United Airlines Came to the Rescue After My Wife Dumped Me On the Phone, Says Frequent Flyer
Some customer service professionals know how to react correctly. … United to check, as it's coinciding with such a painful anniversary and I'm naturally suspicious — it shows that it just takes one customer service person doing something out of the ordinary to change your opinion of a whole brand. …
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