Future Of Work: How Using AI Creates An Enhanced Candidate And Employee Experience
So, how are companies using AI to mirror their last best customer experience for employees? Marriott International and Hilton Worldwide provide interesting use cases for how creating a compelling employee experience has gone beyond HR to become a key business initiative requiring a strong … Read More
Oracle AI Powers Future of Customer Experience Management
CHICAGO, April 10, 2018 /PRNewswire/ — ORACLE MODERN CUSTOMER EXPERIENCE — Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. Read More
Capita shares jump as Volkswagen extends customer services contract
Volkswagen will continue to use Capita's customer service support centre for its UK brands including Volkswagen, Audi, ŠKODA and SEAT. The support centre offers customer care and technical services over the phone, on social media and online. “The extension of our partnership demonstrates the … Read More
The internet crashed last night, and RCN customers are still wondering why
Thousands of RCN customers in the Northeast lost their internet connections for about an hour Monday night in an outage that also affected the company's customer service phone lines and apparently its website. An RCN spokeswoman late Monday night called it a "short service interruption" that lasted … Read More
NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants …
NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia … stack for organizations using CXone leverages artificial intelligence and automation that provides easy-to-deploy speech-enabled virtual assistants and AI chatbots. Read More
Artificial Intelligence Still Needs Human Help
Microsoft's Tay, an AI-based Twitter chatbot, was created in the persona of a sweet teenage girl. Unfortunately, as soon as Tay got in touch with real-world learning, it started to learn the wrong lessons. Soon Tay was transformed into an anti-semitic, anti-feminist and anti-anything-decent chatbot with an … Read More
Future Of Work: How Using AI Creates An Enhanced Candidate And Employee Experience
Many of us may have already interacted with a chatbot on platforms like Facebook Messenger, Slack, or We Chat. Chatbots are defined as an automated, yet personalized, conversation between software and human users. The hospitality industry makes heavy use of chatbots to create more compelling … Read More
Brit toddler ‘forced to smoke and kicked down stairs’ in disturbing Snapchat footage
A toddler was filmed seemingly being forced to smoke and kicked down stairs in shocking videos. The little girl is seen being passed a cigarette as the person films tries to light it for her in a disturbing clip reportedly posted on Snapchat. The clip's caption says "Lol she stole …
Instagram To Introduce “Nametags”: A Copy Of Snapchat’s SnapCodes
Once again, Instagram has been caught ripping off one of Snapchat's famous features. As confirmed by an Instagram spokesperson to TechCrunch, the company is testing the Nametag feature (similar to QR Codes) which will allow users to create a customized image that can be scanned to find a profile … Read …
Toddler abused with ‘cigarette smoking and kicked down stairs’ in Snapchat video
A little girl was forced to smoke cigarettes before getting pushed to the floor and kicked down the stairs, in a shocking video. The footage was first posted on social media site Snapchat, but it later circulated on Instagram by users trying to raise awareness of the horrific abuse. Weather's …