Facebook and Cambridge Analytica face class action lawsuit
British and US lawyers have launched a joint class action against Facebook, Cambridge Analytica and two other companies for allegedly misusing the personal data of more than 71 million people. The lawsuit claims the firms obtained users' private information from the social media network to develop … Read More
How to see if Cambridge Analytica got your Facebook info
If you don't have the app installed, you can also go to Facebook's Help Center page (http://facebook.com/help) and search "Cambridge Analytica." Facebook will let you know if your account details were obtained or not. In the notification, Facebook explains — and this is important because it means that … Read More
What’s driving Global CREDENTIALING SOFTWARE Market? Stay up-to-date with emerging trends …
The research study is segmented by Types [Cloud Identity & Access Management, Social Customer Service &Contact Center Infrastructure & Others] as well as Key Applications [Electronic Credentials Storage, Background Screening, Continuing Education & Others] with historical and projected market … Read More
Top Five Social Media Practices for Restaurants and Cafes in 2018
People spend two hours a day, five years in a lifetime, and spend more time on social media than eating/drinking. Most people (85 percent), … goes a long way. Engaging with users' comments shows users that that you care about them and that you have great customer service both online …
Social medial key to business success in this digital age
She said Yelp is the most popular social media site for reviews, which means businesses should monitor mentions on social media, respond appropriately, provide fast response to social media queries, publish customer service options and train their customer service personnel. If necessary, posting … Read More
A hundred tiny soap operas: the guilty pleasure of watching strangers’ lives on social media
Everyone has someone who they watch on social media. It might be your ex's new boyfriend, or that girl who posts overly emotional Facebook statuses. Maybe it's that person who stayed in your home town, having baby after baby. It's nearly always that couple who break up and get back …
Avenged Sevenfold Read Mean Tweets From Social Media
Are you a fan of Avenged Sevenfold? Are you not a fan of Avenged Sevenfold? Either way, you're about to get a little satisfaction, as the band has posted their own version of mean tweets. The concept, made popular on Jimmy Kimmel Live, finds people reacting to some of the …
Four ways that social media can help SMEs garner local support
As a small firm operating primarily online, it's difficult to be found in Google keyword searches, but with customers more conscious about supporting their local businesses, social media offers an opportunity to be seen in a crowded marketplace. It's also good for offering attractive discounts such as free … Read More
Where AI Is Working, Where AI Needs Work
Having AI provide data on demand isn't just benefiting the customer, it's benefiting businesses that strive to connect with consumers and build a smooth experience for both parties. AI is saving customers and companies time and money, and — thanks to NLP — it is eliminating language barriers. Read More
Oracle AI Powers Future of Customer Experience Management
CHICAGO, April 10, 2018 /PRNewswire/ — ORACLE MODERN CUSTOMER EXPERIENCE — Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. Read More