Directly Announces $20 Million Series B Funding with Participation from Microsoft Ventures
SAN FRANCISCO, April 10, 2018 (GLOBE NEWSWIRE) — Directly, a crowd-powered AI platform for customer service, announced a $20 million … and SAP use Directly to leverage the expertise in their network, provide better answers with Crowd-Powered AI, and transform the customer experience. Read More
Glassbox Digital and Stratigent, an Ebiquity Company, Announce Partnership to Provide AI-based …
The partnership allows both firms to strengthen their positioning within digital customer experience suites by combining Glassbox Digital's unmatched accuracy and AI-powered solutions with Stratigent's industry-leading services focusing on creating clarity and improving marketing performance across … Read More
New Proposal Offered on Customer Service
Newly offered bipartisan legislation in the House (HR-5402) would require federal agencies to set customer service standards and improve the service and customer experience they provide. “Many agencies, offices, programs, and federal employees provide excellent service to individuals, however, … Read More
DP World Sokhna inaugurates new EGP 3m customer service centre – Daily News Egypt
DP World Sokhna inaugurated a new customer service centre worth EGP 3m in Ain Sokhna. The announcement came at a ceremony attended by Mafouz Taha, vice chairperson of the Suez Canal Economic Zone and Xi Manding, managing director of Cosco Shipping Lines Egypt. The centre will serve … Read More
Autosoft Wins Stevie® Award for Sales & Customer Service Excellence
WEST MIDDLESEX, Pa., April 10, 2018 /PRNewswire/ — Autosoft, Inc. has received a Silver Stevie Award for "Contact Center of the Year" in the 12th annual Stevie Awards for Sales & Customer Service Excellence. Established in 2002, the Stevie Awards for Sales & Customer Service are the world's top … Read …
I’m Building A Chatbot Coach To Help Myself And Millions Of Other Crohn’s Disease Patients
This story was sparked by Dynamo. Yes, the magician. He recently shared a set of selfies with a bloated face that was caused by medication he's taking to fight Crohn's Disease symptoms. To my surprise the media collectively jumped on it because all of a sudden this disease became 'visible', …
Reasons to put the brakes on AI development
How rude: As we learned from Microsoft's disastrous Tay chatbot incident, conversational messaging systems can be nonsensical, impolite and even offensive. CIOs must be careful of what they use and how they use it. All it takes is one offensive, epithet-spewing outburst from a chatbot to destroy a … Read More
New Wave Of Technology – The Future Is Now
Today, Chatbots are providing 24/7 interaction and allowing for more personalized communication to the point where many might confuse them for actual people. Response times are near instantaneous, and they can determine whether you can be helped directly or need to speak with a live person. Read More
Instagram starts testing Nametags, a clone of Snapchat’s Snapcodes
Looks like Facebook and Facebook-owned Instagram couldn't get enough of copying Snapchat. Both of them have blatantly copied Snapchat Stories on their apps and simply call them Facebook Stories and Instagram Stories. Now, the latest Snapchat feature that has been copied by Instagram is … Read More
Dan Jones: ‘Snapchat’ game is vulgar and shallow… but it has red-ball cricket on the run
The 2018 County Championship begins this week on Friday the 13th, with the weather forecast set for rain. Unlucky for some, inclement for others. And for a growing number of cricket fans, irrelevant. Historic and wholesome the four-day, red-ball, white-shirt game may be. There remains a certain tender … Read More