CX And AI In Harmony: Oracle CX Cloud Suite To Deliver AI-Powered CX
Today, the action got quicker with new updates being announced for the Oracle Customer Experience (CX) Cloud Suite. The addition of a host of new innovations is aimed at helping customer service, commerce, sales, and marketing professionals accommodate the dynamic expectations of modern-day … Read More
Oracle CX Cloud adds AI tools for B2C, B2B customers
CHICAGO — In beefing up its CRM platform with long-under-wraps AI and analytics capabilities, Oracle today took a big swing at the fences. At least one big win came with it, as giant online retailer Fanatics.com, which sells team logo gear to fans of pro and college sports, moved its …
Oracle Adds AI Features To Customer Experience Cloud
Oracle has updated its Customer Experience (CX) Cloud Suite with AI-powered features designed to help marketing and sales professionals improve the customer experience and boost business results through real-time behavioral insights, ad optimization and AI marketing management. The Cloud … Read More
DP world sokhna invests EGP 3 million in customer service center
Cairo, Egypt:- DP World Sokhna has opened a new EGP 3 million Customer Service Center at a ceremony attended by Admiral Mafouz Taha, Vice Chairman SC Zone, and Xi Manding, Managing Director of Cosco Egypt. The Center will serve as the hub for all customer-related processes for shipping … Read More
Directly Announces $20 Million Series B Funding with Participation from Microsoft Ventures
SAN FRANCISCO, April 10, 2018 (GLOBE NEWSWIRE) — Directly, a crowd-powered AI platform for customer service, announced a $20 million Series B funding round today, led by Northgate Capital with participation from Microsoft Ventures and Series A investors Costanoa Ventures and True Ventures. Read More
Canadian Phone Companies Just Got Ranked Based On Most Customer Complaints And Here’s …
Or maybe you've just had really bad customer service at some point when you tried to resolve an issue. We've all been there. Well the Commission for Complaints for Telecom-television Services (CCTS) has released a report looking at Canada's phone providers and wow do Canadians really not get … Read More
Making AI communication more human
ZDNet's Tonya Hall takes a look at "key elements that make communication 'human' and what AI scientists have to do to make chatbots and IoT devices better at sounding completely human," with Dr James Keaten, professor of Communication Studies at the University of Northern Colorado and chief … Read More
Step aside human, chatbots will take over from here
The best and easily visible demonstration of this human to machine transition is seen in the space of chatbots. In recent years, chatbots have occupied several roles in the service industry, especially in the are of customer support. Every week, more and more humans are interacting with these chatbots … Read …
This AI Privacy Policy Tool Makes it Easier to Find Good Companies
End User License Agreements aren't the only thing written by lawyers, for lawyers. Privacy policies can be confusing too, but luckily there are a couple of tools to help. An AI-powered privacy policy tool called Polisis, and a chatbot called PriBot. Read More
Instagram is working on another Snapchat copycat: Nametags
Instagram has been copping Snapchat's style for quite some time now, and — unfortunately for Snapchat — to considerable success. After all, Instagram has overtaken Snapchat as the more popular of the two photo and video-sharing apps, and even though it seems as though the Facebook-owned … Read More