Florist offers job to vandal she tracked down on social media
Ugly graffiti had been scrawled in a black marker across the back of her events van. The letterbox had also been targeted. And it wasn't the first time. Anger took over – but it didn't last. "I was so angry," Newcastle Flower Markets owner Jessica Eckford-Aguilera said. "You ask yourself …
Insta-Celebs Share Their Secrets To Social Media Stardom
NEW YORK (CBSNewYork) — Social media might seem like the quickest path to fame and fortune — it's easy enough to just post a picture on Instagram, right? CBS2's Jessica Layton took a look at what it really takes to get in on this new breed of celebrity, and how …
Amazon outlines four key business pillars
For example, artificial intelligence (AI) and machine learning that is sweeping the industry. Embrace it or miss out. It is one of the biggest revolutions. With Amazon Go, we embraced AI, video and IoT to change the consumer experience. “Fourthly, high velocity decision making or the ability to make a … …
Bittrex Exchange Now Accepting New Customers – Service Down Within Minutes
Given these principles, pausing new user signups during a period of immense trading volume was not a decision we took lightly, but our responsibility to provide customers with a reliable platform and outstanding customer service made it the right thing to do. After diligently working to improve our … Read More
Opinion How to make your culture a competitive weapon
This, of course, implies that employees – how they are selected, trained, and behave – are both an integral part of the customer service equation and a reflection of the overall corporate culture. However, the challenges are defining what these words actually mean and determining whether or not they … Read …
CRM Evolution/Smart Customer Service Day 2: Keep True and Honest Amid Rapid Change
WASHINGTON: While customers and companies can do more in a customer service context today than they could just a few short years ago, automated customer service systems are still far from being able to conduct the free-flowing conversations that consumers expect, officials at Amazon pointed out … Read More
When a Chatbot Becomes Your Best Friend
After seeing how many people enjoyed interacting with her chatbot, Kuyda decided to take the idea further. She and her business partner, Philip Dudchuk, launched Replika, an app that lets users create an “AI friend that's always there for you.” But rather than reanimating a dead loved one, Replika crafts … …
2 teens charged in Snapchat post that prompted Bomb Squad response in West Brighton
STATEN ISLAND, N.Y. — Police have charged two teenagers following a bomb scare Monday that shut down a residential block and drew dozens of cops and firefighters to the area. A Snapchat post with a photos of a prop suicide vest and the message, "don't come to school tomorrow," caught …
Facebook’s teen problem isn’t going away
Snapchat (SNAP) remains teens' favorite platform, but Instagram enhanced its lead as the best platform for brands to reach them. Eighty-two percent of teens indicated they have used Instagram in the past month, according to the Piper Jaffray survey, a slight increase from 81% in the fall 2017 survey. Read …
Facebook sends privacy alerts to affected users
Facebook has begun alerting some users that their data was swept up in the Cambridge Analytica privacy scandal. Anthony Bagnetto was one of many people who woke up Tuesday morning to a notification on his Facebook feed informing him that "one of" his friends used Facebook to log into a … …