You know those “secret question” fields websites use to supposedly confirm your identity? Make sure you don't give away the answers to them on social media. Secret Questions, to be clear, are a terrible form of security. For the unfamiliar, some sites use questions like “What was your first pet's …

Mark Zuckerberg has been compared to an A.I. robot by social media users during his intense US Senate hearing over the leak of personal data of tens of millions of Facebook users. The Facebook founder and chief appeared before a US congressional hearing in a suit and tie to answer …

For years, social media giants like Facebook and YouTube were the darlings of the tech scene. Their unbridled growth moved markets and made them some of the wealthiest companies in the world. Of course, the social media economy is predicated on ad sales, which requires both a gross privacy … Read …

Invertex provides anatomical 3D scanning for instant-product customization, such as shoe-fitting, for a more successful user experience. … of Invertex “will further our capabilities in computer vision and artificial intelligence as we create the most compelling Nike consumer experience at every touch point. Read More

Naked is built from the ground up using AI technology, free from cumbersome legacy insurance systems, with the aim of transforming how customers experience insurance online. Potential customers can receive a quote and, if it's accepted, receive cover in three minutes on the Naked website or app, … Read More

Evelson points out that the result of this will be that better human-to-machine interactions will influence the pursuit of AI in 2018. Machines will work alongside executives and employees to make decisions, creating better customer experience and engagement. Forrester predicts that around 25% of … Read More

"Given these principles, pausing new user signups during a period of immense trading volume was not a decision we took lightly, but our responsibility to provide customers with a reliable platform and outstanding customer service, made it the right thing to do. After diligently working to improve our … Read More

Have you ever called an automated customer service line only to find yourself frustrated and loudly pleading into the phone, “Let me talk to a person!” If so, you're not alone. According to PwC's Consumer Intelligence series, “Experience is everything,” 71 percent of Americans would rather interact with a … Read …

Bulb Technologies, a in service management and customer experience solutions announced the launch of CEMPRESSO Active Care, a next-generation customer support platform that pro-actively resolves customer service issues across all access types and technologies before they become noticeable … Read More

The new research from MarketResearch.Biz on Global Chatbot Market Report for 2018 aim to provide target audience with the recent outlook on Chatbot market and complete the knowledge gaps with the help of current information and opinions from industry expertize. The information in the Chatbot … Read More