Facebook collects a lot of data about you — everything from your email address to the strength of your phone's battery. The simplest explanation for this is that Facebook uses that data to make money. No, Facebook doesn't sell your data. But it does sell access to you, or more …

Chris Marshall: Beware believable lies on social media. Listening, not sleeping: this image shows partially deaf Tory MP Alec Shelbrooke listening to speakers in the Commons' benches, another image with his eyes apparently closed was used to wrongly suggest he was sleeping … Read More

While Khloe or Tristan haven't yet commented on the claims, the Mirror are now reporting that every member of the Kardashian family have unfollowed him on social media. While this isn't a definite confirmation that the rumours are true and that we should belief every part of the speculation, does …

The post exemplified the peculiar nature of the jobs of N.F.L. cheerleaders: their social–media activities are severely restricted — they often cannot disclose their affiliations with the teams, and they cannot associate with players in any capacity online — but the teams themselves aggressively market the … Read More

They're using longtail- focused search engine optimization (SEO) practices to show up in search engines and creating a user experience that guides the customer from information to purchasing as quickly as possible. They're also investing in conversion rate optimization (CRO) to make sure they're … Read More

Oracle has announced the latest updates to its Customer Experience (CX) and Marketing Cloud suites by introducing new artificial intelligence based applications, … According to the company, the launch of Infinity and CX Audience will enable marketers to build more valuable customer relationships. Read More

Sally the AI Bot leverages natural-language processing to provide customer context and collaboration through tools like Slack, and will be available for … With highly targeted, relevant and personalized information, customers enjoy a seamless experience while your team members are able to focus their … Read More

Consumer-facing businesses are grappling with how best to meet the fickle expectations of real people in an increasingly automated and digital world. At the center of the issue are automated customer service systems, also called “virtual agents.” These agents are software programs designed to help … Read More

SUNNYVALE, Calif., April 11, 2018 (GLOBE NEWSWIRE) — eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Paylocity (NASDAQ:PCTY), a leading cloud-based provider of payroll and HCM (human capital management) software … Read More

"We first received this award in 2011, and to receive it for the seventh consecutive year is both an honor and a testament to how much we care about our customers," said Michael Petri, owner of Petri Plumbing & Heating. "We will remain committed to providing only the best customer …