DP World opens new customer service unit in Egypt
Egypt-based DP World Sokhna, a marine terminal of global shipping terminal operator DP World, has opened a new customer service centre worth EGP3 … Ajay Singh, chief executive officer, DP World Sokhna, said: “We always aim to provide high-quality logistics services to enable trade movement and … Read More
RI Hospitality Association to Host Customer Service Training
RI Hospitality Association to Host Customer Service Training. Posted Wednesday, April 11, 2018 10:48 am by mschulte908. The Rhode Island Hospitality Association will host a customer service training program on Monday, April 16th and Monday, April 23rd. Members and nonmembers alike will have … Read More
Customer Relationships in the Age of Technology [Infographic]
Yet more and more brands are implementing AI and chatbots. Those two ideas are not mutually exclusive: A company's use of data and automation techniques can help customers get answers and resolutions quicker. But, the graphic warns, adding technology does not mean removing the human … Read More
Cooking With Linux Without a Net: AI, Chatbots, Build Failures and Manga-Themed Linux
It's time for "Cooking With Linux Without A Net". This is a post-show recording of a live program, which means that you get to see me fall flat on my face from time to time. Fancy a chat with the first AI? A little Cabernet Sauvignon? A little Manga with …
Achieving A Tech-Touch Balance
So far, I've never seen a chatbot wearing Michael Kors sandals. To serve savvy consumers, retailers know they need to balance high tech and human touch. Think techno-tender service — digital and delighting, all at once. A tall order in-store, online or mobile. It calls for smooth transitions between AI … …
Instagram rolls out near-identical feature to Snapchat with ‘nametag codes’
Facebook-owned Instagram has officially rolled out a new "Focus" camera feature for its users and is reportedly testing a new feature dubbed as "Nametags" — a clone of Snapchat's 'Snapcode' which will let users create a "custom scannable tag" by designing a pattern of emojis. The new 'focus' camera … Read …
FCC filing confirms new Snapchat Spectacles are in the works
Some would say its about to make the same mistake again, but its clear Snap still hasn't given up on its failed Spectacles idea. As spotted by Variety, the FCC just published a filing made by the company for a wearable video camera. Unfortunately there is little in terms of …
Instagram’s Order To Copy Snapchat Stories Reportedly Came From Mark Zuckerberg Himself
When Instagram decided to unveil a new feature that was essentially a clone of Snapchat Stories, it received a lot of flak for its lack of originality. The social media service didn't waste anyone's time denying the fact and instead proudly confirmed it. However, new reports indicate that this might …
For TCU QB Shawn Robinson, ‘making plays’ the only thing that matters
Sure, everyone including his head coach fully expects him to be TCU's starting quarterback when the season begins Sept. 1 against Southern. But Robinson, who started one game last fall as a true freshman, still has the rookie mentality as TCU's spring practice concluded Tuesday at Amon G. Carter … Read …
A free ride to college and everywhere else
Tarrant County College students are getting a big buss, or should we say bus, from the school's leadership. And we're on board with the idea. Thanks to an agreement between TCC and Trinity Metro, students can ride on any of the transportation authority's 38 bus routes for free starting on …