Cambridge Analytica may have accessed some Facebook users’ messages
The app permissions that led to 87 million Facebook users' data being harvested and sold to Cambridge Analytica may have also allowed access to those users' inboxes, the company confirmed today. This wasn't achieved by any underhanded means, exactly, but people might not have realized that … Read More
An open letter to that useless Facebook friend who shared your data
The Facebook scandal has taught me a valuable lesson this week. When the inevitable zombie-virus apocalypse hits us, the whole world will be infected because a few people didn't wash their hands. No matter how prepared we are, how many vaccinations we've stockpiled or how many faceless … Read More
Here’s how much Facebook donated to every lawmaker questioning Mark Zuckerberg this week
Facebook founder and CEO Mark Zuckerberg is testifying before the House Committee on Energy and Commerce today, fresh off the heels of a grueling five-hour joint session before the Senate Judiciary and Commerce committees yesterday. In total, Zuckerberg will face questions from nearly 100 … Read More
Become a social media ambassador
Gannon's marketing and communications department is offering social media training to guarantee that the Gannon family has access to the knowledge and resources that will empower them to utilize social media better and to become a social media ambassador. Gannon maintains official pages on … Read More
Social media agency Hydrogen attracts new clients
Glasgow-based specialist social media agency Hydrogen said it has had a strong start to its second year of business, with six new clients coming on board in in the first quarter of 2018. The Finnieston Distillery Company, Crimestoppers and College Development Network are among the businesses … Read More
LeBron James to Shut Off Social Media During the Playoffs Again
“[The current social media climate] doesn't matter to me. We all know how this season has been. With our ball club and all the noise that's either irrelevant or relevant—whatever the case may be—for me, maintaining my focus hasn't changed.” There are plenty of social media users ready to crown …
Customer Relationships in the Age of Technology [Infographic]
asks an infographic by digital customer experience platform CUBE. … Yet more and more brands are implementing AI and chatbots. Those two ideas are not … Companies must be thoughtful about how they implement new tools and should always keep the customer experience the first priority. If you're … Read More
NICE inContact CXone Expands AI App with Omilia
Obviously someone thought it would, in fact, NICE inContact recently announced the expansion of AI applications with the Omilia conversational technology stack on CXexchange. The two companies merge technologies with NICE inContact bringing the CXone a cloud customer experience platform to … Read More
Asos focuses on the customer experience, and plans investment in AI
Improved customer experience, at home and abroad, from delivery to mobile, was a focus for Asos [IRDX RASO] in its latest half-year, and today it unveiled rising sales and profits. The fast fashion trader, a Top50 retailer in IRUK Top500 research, reported group revenues of £1.16bn in the six months …
Alpha Connect Announces New Customer Service Location in Las Vegas
PHOENIX, April 11, 2018 /PRNewswire/ — Alpha Connect, a leading provider of customer service solutions to other businesses, is pleased to announce that they have finished work on a new location in Las Vegas, Nevada. The company recently finished work on the new location and anticipates starting … Read More