Zuckerberg: regulation of social media firms is ‘inevitable’
WASHINGTON (AP) — Facebook CEO Mark Zuckerberg told a House oversight panel Wednesday that he believes it is “inevitable” there will be regulation of the social media industry and also disclosed to lawmakers that his own data was included in the personal information sold to malicious third … Read More
Facebook CEO Mark Zuckerberg says regulation of social media firms is ‘inevitable’
Earlier this year Mueller charged 13 Russian individuals and three Russian companies in a plot to interfere in the 2016 presidential election through a social media propaganda effort that included online ad purchases using U.S. aliases and politicking on U.S. soil. A number of the Russian ads were on … Read …
NICE inContact Adds Omilia as a CXone Partner
Companies using CXone and the Omilia application can deploy next-generation conversational customer care portals over all channels using one single cloud customer experience platform — designing and training Omilia artificial intelligence once and deploying the same application on all channels, … Read More
Computer vision, machine learning skills help fuel surge in AI jobs
"Further, there will be a whole new class of jobs focused on testing these systems for inaccuracy and bias and for monitoring their impact on the customer experience." That accelerating demand for workers skilled in AI seemingly makes the plateau in job-seeker interest in AI jobs more disconcerting, but … Read …
Oracle AI Advances Customer Experience Management
Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers' changing expectations. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial … Read More
Frost & Sullivan’s CC Awards Program Opens to Recognize Excellence in Customer Service in 2018
SANTA CLARA, Calif., April 11, 2018 /PRNewswire/ — Frost & Sullivan invites customer service leaders from around the globe to nominate their companies for the CC Awards—the customer service industry's leading awards program that recognizes excellence, culture and team spirit. Award recipients … Read More
Simplicity and choice equal digital customer service success
Digital customer service excellence means many things to many people and is something often noticed more by its absence than its presence. However, get it right first time and you don't have to spend time recovering from mistakes or repeating the processes which were incorrect in the first place. Read …
Jacques Chauvet, vice president of Worldwide Falcon Customer Service: “The exchanges between …
As it does every spring, Dassault Aviation is organising its series of Falcon Maintenance & Operations seminars. This year, the eight-date tour opened in Paris on 4th and 5th April, with over 700 participants. The conductor for this major gathering, Jacques Chauvet, vice president of Worldwide Falcon … Read More
What is Trending for Social Media Optimization in 2018?
Chatbots are now becoming a thing of the future. Most social media pages now have instant automatic replies when you message them, and no, we are not talking about your usual robotic replies we once knew. Most chatbots are great tools to make an instant connection with your audiences. Read …
Let the Machines Make Your Social Interactions More Human
People often associate AI with chatbots and think that they're less human, but you can use the technology to get customers to a solution faster and free up live people so they can spend more time engaging with customers in person and/or over the phone. Take for example how TGI …