UberEATS Driver Fatally Shoots Customer in Atlanta, Police Say
Atlanta police say a driver for UberEATS, the ride-hailing company's food delivery service, shot and killed a customer in the city's posh Buckhead neighborhood late Saturday night. The victim was identified by a local NBC affiliate as 30-year-old Ryan Thornton, a recent Morehouse College graduate. Read More
How quality assurance can help identify vulnerable customers
A key way to identify those less visible types of vulnerability is to review your customer service team's cases. There may be flags hidden among the information they possess that could point to a vulnerability, but it may not be obvious during a busy day. Reviewing cases, or carrying out …
Can awful airline customer service be overridden with AI and analytics?
On the customer service side, the growing usage of AI-powered chatbots and virtual assistants is transforming how customers receive the latest information. These solutions and IVR systems provide airlines with a cost-effective method of answering a significant portion of customers' questions. Icelandair … Read More
Wine-Searcher Builds Casey The Chatbot To Reach ‘Everyday Wine Drinke’r
Casey is Wine-Searcher's new wine chatbot. The bot, currently available in beta on the Wine-Searcher website or through Facebook Messenger, is a big strategic initiative for the company according to company spokesperson Suzanne Kendrick because they see Casey as a way to expand their … Read More
IBM Watson CTO: A range of conversational technologies can coexist
IBM Watson VP and CTO Rob High explains why there's space for both conversational agents and chatbots in the enterprise, each bringing a different level of utility. Read More
Authorities: Muncie Snapchat suspect not ‘immediate threat’
MUNCIE, Ind. – Federal agents and city police conducted a second interview with a Muncie man who last week posted on Snapchat a photo of himself with a gun and the message: “Don't go to school tomorrow.” The online posting – which appeared in the wake of last Wednesday's massacre …
How to restore the old Snapchat design on Android
The first thing you're going to need to do is to delete the Snapchat app you currently have installed on your phone. Just find the icon in your app drawer, press and hold down on Snapchat, and move it to the Uninstall that'll appear on the top right corner of …
Dangerous ‘Snapchat challenge’ to hang off motorway bridges
'Officers tonight have attended several incidents of people hanging off motorway bridges,' Inspector Jim Jones from Greater Manchester Police tweeted. 'Those spoken to claim it's a Snapchat challenge to post pictures leaning over bridges. How irresponsible can you get. Please help nip this in the bud … Read More
Indonesia-Singapore Strengthens Investment and Industrial Vocational Education Cooperation
In the field of investment, Industry Ministry encourages Singapore to continue the development of industrial parks in other regions of Indonesia, with integrated concept similar to Kendal Industrial Estate (KIK), Central Java. "We offer in North Kalimantan (Tanah Kuning), North Sumatra (Kuala Tanjung) … Read More
Indonesia offers three industrial estates for Singapore development
He explained that the concept was similar to the development of other industrial estates in the country, such as the Kendal Industrial Estate (KIK) in Central Java. “Singapore is a neighboring country that has a strategic role in the interests of Indonesia and the region,” Airlangga said, as quoted by … …