During an earnings call in late January, Mark Zuckerberg surprised everyone by saying people spending less time on Facebook is a good thing. Moreover, time spent on Facebook will likely continue to decrease as the company implements further changes to the platform over the next year. It was a … Read …

Twenty-five percent of customer service and support firms will integrate virtual customer assistant (VCA) or chatbot technology across engagement … VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” Alvarez said. Read More

By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience. Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the … Read More

Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the overall condition of the customer's attitude toward the enterprise is lacking for the majority. What matters is … Read More

We know that celebrities like Chrissy Teigen and John Legend, and Blake Lively and Ryan Reynolds love their significant others. But we also know that, like every couple who has ever lived on the planet, they annoy the heck out of each other. That's where social media roasts come in, …

She will talk to the national media as she launches Cheryl's Trust in Newcastle in association with the Prince's Trust. MTV announced the appearance on Twitter writing: "TOMORROW @CherylOfficial will be taking over our Snapchat account exclusively from the @PrincesTrust #CherylsTrust opening in … Read More

But the former Canadian high-jump champion says social media users can avoid amplifying the incident and making it worse by not retweeting and sharing the uncensored images. “The issue I take more is how the public reacts thereafter and people having the grace and the maturity to be sensitive to … …

Flexible working and AI can improve tech firm's performance … would expect from a high-performing retail business are likely to be around buying or manufacturing best-selling, quality products, and bringing them to market effectively and at high margin, while delivering a top-notch customer experience. Read More

The impersonal, often frustrating customer service “bots”—the non-human agents that are supposed to recognize your voice commands but rarely do—are being replaced by a new breed of intelligent concierge. Armed with deep knowledge of your preferences and habits, these AI-driven agents provide … Read More

More impressively, the app also lets customers take control with Sephora Virtual Artist, an AI and AR feature of the company's app. With it, customers can try on a variety of facial products. “We pride ourselves on being able to adapt to their needs and be wherever they are, particularly …