A Belgian court has ordered Facebook to stop tracking people without their consent and to delete all the data on non-Facebook users that it said was collected illegally, the BBC reported on Friday. The social network could face fines of up to $311,000 a day — up to $125 million …

Mark Zuckerberg has not been oblivious to these criticisms. While some consider him guilty of an initial period of denial, he is now intensely focused on navigating the regulatory, competitive and business model implications of addressing Facebook's current deficiencies. Wired recently chronicled his … Read More

“As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” said Gene Alvarez, Managing Vice President at Gartner. He was speaking at the “Gartner Customer Experience … Read More

We are looking for an energetic office all-rounder who is motivated and customer focused to fill this very diverse role! The right candidate will have exceptional customer service, conflict management and time management skills. They will have a strong interest and ability in Social Media Co-ordination or … Read More

Campus Carriers is hiring a Seasonal Customer Support and Sales Agent to respond to customer inquiries regarding the program and services provided by Campus Carriers as well as help guide inquiring customers through the … Help to manage and maintain Campus Carriers social media accounts. Read More

It's been almost five years since Conor McGregor and Max Holloway locked horns in the Octagon at UFC Fight Night 26, and 'The Notorious' wanted to remind fans of his dominant decision victory at the TD Garden in Boston. McGregor, the current lightweight champion, was matched up against Holloway … Read …

Finally we asked him what his all-time guiltiest pleasure was with regard to his social media habits. Corning answered, "I like to see the notifications pop up on my phone." That was the honesty we were looking for! To close a quick couple of questions, we asked corning to turn …

School district Superintendent Jason Bendle sent out robo calls and texts to parents, stating, "There has been an ongoing investigation concerning social media posts from over the weekend. The Danville Borough Police Department had led the investigation. The district has taken and utilized all … Read More

Today, customer satisfaction is the absolute number one priority – a point confirmed by almost every recent survey of top managers, with 89% of company leaders now seeing customer experience as their biggest differentiator. Here, customer expert, Prof. Steven Van Belleghem explains why every … Read More

The use of chatbots and other AI are important if small businesses are going to communicate effectively with customers. And as … For small businesses, the adoption of chatbots will deliver faster and more efficient customer service capabilities without the cost of a call center or similar expense. And the … …