How Thumbtack Creates Work By Giving The Yellow Pages An AI Twist
“All you care about is how cheap it is, so Uber's incentive is to drive the cost down at the expense of the driver. In our case, these [pros] are not commodities: The reason they're able to charge $75 an hour is [because] they do a differentiated service. Our goal …
What you need to know about CX today to be ready for 2020
The proportion of projects using IT to improve the customer experience will steadily rise. Those not using technology tend to be projects related to recruiting, training, governing and managing customer-facing employees. By 2020, 30% of all B2B companies will employ artificial intelligence (AI):. AI will be … Read More
How Channel Proliferation, Customer Experience Demands Are Forcing Marketers To Focus On …
Apple, for example, is a brand that can hardly do any wrong in the minds of consumers when it comes to customer experience. When a customer purchases an iPhone, they know what they're getting – a sleek, easy-to-use, luxury product backed by a superior customer service experience. From the … Read …
Construrama Reaches Approximately 2300 Stores in Latin America
“Construrama represents the advantages of being part of a global company such as CEMEX, while enabling us to offer the same high quality of customer service across different geographies,” said Andrés Jiménez, Distribution Channel Segment Regional Leader and President of CEMEX Panama. Read More
Gartner: 25 percent of customer service operations will use chatbots by 2020
Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner has predicted. Despite less than 2 percent of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the … Read More
Gartner: 25% of customer service operations will use chatbots by 2020
Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner predicted today. Despite less than 2% of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the … Read More
The 3 Technologies Your Company Needs to Survive
By the year 2020, half of all online searches will be carried out by voice, and 30 percent of them will be made using no screen at all. AI assistants will manage our day-to-day schedules, and chatbots will drive sales and manage the customer experience. These tech trends will create …
Gatwick Airport deploys Cloud-based flight information system
We are transforming the way airport information is communicated and will soon allow passengers to interact with chatbots using Facebook Messenger, Whatsapp and other popular apps.” The Cloud-based FIDS can be operated from an internet browser, without requiring any additional software to be … Read More
HOW DOES SNAPCHAT PROTECT USERS FROM PHISHING SCAMS?
In addition, Snapchat – working with Google and other top tech names – keeps a blacklist of known malicious sites so they can be flagged and blocked. If you attempt to share or visit a suspicious site, a warning message will pop up before you can access the page. The …
Police Blotter: Man’s Marijuana Meetup With Snapchat Friend Turns to Robbery
A man planned to meet a woman he met on Snapchat to buy marijuana between 12:30 and 12:39 a.m. Jan. 26 on the first block of Maryland Avenue. They were then approached by three men he didn't know. The three men began to assault the man and rummaged through his …