‘The hysterical reaction on social media if the majority opinion isn’t agreed with is ridiculous’
ONE OF THE best things about social media is that collective opinions can be shared instantly. One of the worst things about social media is that collective opinions can be shared instantly. An irritating trend in the technological zeitgeist lately, is that there are often things like films, incidents, public … …
Secret service: how to use chatbots and AI to run your business
As ever, the biggest focus for hoteliers who are thinking about upgrading their booking system should be the customer experience. “Everything should flow backwards from that,” Sloan advises. “It's also super important that, if people are prepared to share their data and their details with you, that you … Read More
Lending Works partners with AI firm Credit Kudos
Nick Harding, chief executive officer of Lending Works: “We are fanatical about creating best-in-market customer experience in consumer credit. Open Banking provides us with an opportunity to significantly enhance the ease and speed of applying for a loan, while simultaneously improving our credit … Read More
The 3 Technologies Your Company Needs to Survive
By the year 2020, half of all online searches will be carried out by voice, and 30 percent of them will be made using no screen at all. AI assistants will manage our day-to-day schedules, and chatbots will drive sales and manage the customer experience. These tech trends will create …
Fujitsu Commences Sales of IoT Service Platform “SMAVIA,” Accelerating Digital Transformation in …
Based on experience cultivated in Fujitsu's internal deployments, SMAVIA Warehouse Employee Performance is a service that provides an objective look at work efficiencies by combining customer warehouse management data with sensor data recording the position and movement of warehouse … Read More
An Uber Eats Driver Accused of Fatally Shooting a Customer Has Turned Himself In
Uber Eats uses the ride-hailing service's drivers to deliver meals ordered from restaurants. The business is “absolutely exploding,” Chief Executive Officer Dara Khosrowshahi told the DLD tech conference in Munich last month. He predicted Uber Eats will be the largest food-delivery company in the … Read More
What you need to know about CX today to be ready for 2020
By 2020, 25% of the customer service and support operations will integrate with virtual customer assistant (VCA) or chatbot technology across engagement channels. The number stood at less than 2% in 2017, according to Gartner. A 2017 Gartner survey found that 84% of organisations are expected to … Read More
Take-up of chatbots will accelerate over next two years
Chatbots or virtual customer assistants (VCAs) will be used in 25% of customer services operations by 2020, compared with just 2% last year, according to Gartner. … Artificial intelligence is playing an increasingly important business role for Sweden's banks – and chatbots are the starting point for many. Read More
Beyond chatbots: 3 ways AI will revolutionize the grocery industry
Right now, the conversation and real-world applications of AI are limited to voice assistants and chatbots. But the potential goes much farther than that. Thanks to a wealth of customer data and product information, grocers are uniquely positioned to apply machine learning and AI in other areas of the … Read …
A psychologist in your pocket
Ever felt down, but unsure who to speak to? No, this is not about access to a psychologist online. Yet, it is. Mindcarter, a psychology consultancy firm based in Technopark, Thiruvananthapuram, is working on a mobile application that will act as an AI counsellor one can chat with. The chatbot …