This level of proactive, tailored service has fueled the success of InsurTechs, and will surely do the same for existing insurers and brokers across the UK. As tech disruption continues apace next year, I believe it will be the brokers that harness technologies like AI to laser-focus on the customer … …

This is the breakthrough of AI-powered marketing tools: They shouldn't require a data scientist to glean value from them. There's no training needed in order for the AI to learn the discipline of marketing. The AI simply disappears into the tools you use daily, making your customer experiences better—and … Read …

Access One was named a Finalist in the Front-Line Customer Service Team of the Year – Technology Industries category in the 12th annual Stevie® Awards for Sales & Customer Service and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program for the fifth consecutive year … …

In addition, TradeStation received a StockBrokers.com a “Best in Class” rating in the Order Execution category for the first time, a “Best in Class” rating in the Customer Service category for the second time, a “Best in Class” rating in the Options Trading category for the sixth year in a …

Alvarez said more than half of organizations have already invested in virtual customer assistance for customer service. Gartner additionally notes a reduction of 70 percent in call, chat and/or email inquiries after implementing a the technology as well as increased customer satisfaction and a 33 percent … Read More

The report on the Global IoT Chatbot Market is a comprehensive overview of the market, covering various aspects such as product definition, segmentation based on various parameters, distribution channel, supply chain analysis, and the prevailing vendor landscape. It compiles exhaustive information … Read More

In parallel, the company also announced the launch of its Chatbot app, Ask Simmons, providing clients with access to data nuggets and key reach metrics via the industry's first conversational UI. Powered by advanced AI models, the Ask Simmons Chatbot will be available for select beta clients as an iOS … …

Dallas serial entrepreneur Ben Lamm wants to give Fortune 500 companies the future they were promised. That's why he says he's started Hypergiant, a new company that's designing artificial intelligence tools to help them better decipher big data, boost efficiency and even make personalized craft … Read More

“There have been recent reports of youths climbing over bridges to take photos of vehicles passing below – following Snapchat/Facebook requests. “These places are very dangerous places and people are putting themselves in danger.” Inspector Jim Jones, of Bury Police, tweeted a warning to parents … Read More

A warning has been issued by police over a new 'Snapchat challenge' which has been reported. Officers in the North West say several incidents of dangerous behaviour led to several call-outs, and a new social media challenge may be the cause. Youngsters are being challenged to climb over … Read More