PARKLAND, Fla. (AP) – When two teenagers slaughtered 12 students and a teacher at Columbine High School in Colorado 19 years ago, young people across the country learned the news the old-fashioned way: largely on television and in newspapers. It took days, if not weeks, to process the … Read More

A new report by Gartner predicts that by 2020 twenty-five percent of customer service and support operations will integrate virtual customer assistant or … AI in sales allows for more efficiency and effectiveness in business processes, often with up to 30 percent higher conversion rates when engaging … Read More

While the UK won't be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for increased integration across online and in-store – both in terms of the shopping experience and the customer data collected (or not) at each point. So finds InternetRetailing EXPO's … …

NIIT Technologies Ltd and Arago, a pioneer in artificial intelligence (AI) and leader in autonomous automation, will deepen their partnership to optimize the IT operations of Global In-House Centers (GICs) using AI to deliver greater agility, high-quality standards, and superior customer experience. Read More

"We intend to revolutionize the market and provide the hospitality world what it needs from a payroll service — a service provider that can match the high standards they set as their own. It's paramount for us to deliver exceptional quality and great customer service. Consistent, accurate and timely payroll … …

The brand's customer base may not be ideally wired to call to interact directly, but according to evo that doesn't mean they aren't looking for instant solutions when they encounter issues that required customer service. Some consumers are okay with the email pace – where a query is sent in …

MORRISTOWN, N.J., Feb. 20, 2018 /PRNewswire/ — To further support their rapid expansion, OmniActive Health Technologies is broadening its product offerings under two customer-focused segments—Nutritional Innovations & Solutions and Specialty Botanicals & Extracts. Each segment will be … Read More

Global Chatbot Platform Tools Market Report provides important information related to the overall market and price forecast over a five-year period, from 2017 to 2022. This report is a valuable source of guidance for companies and individuals offering Industry Chain Structure, Business Strategies and … Read More

A new study from PointSource has shown that with the rise of chatbots, consumers are becoming increasingly worried about the threat these services pose to security when attempting to carry out safe shopping online. Forty one per cent of those questioned in the survey said that they feared for their … …

In Part 1 of this series, I profiled how two companies — Domino's Pizza and KLM Royal Dutch Airlines — are using chatbots to boost their brands and smoothe interactions with their customers. This time, we'll continue by looking at cosmetics retailer Sephora and sharing some of the lessons marketers … …