"SAS provides marketing organizations with AI-infused campaign management capabilities so that every cross-channel touchpoint can be an engaging brand experience." SAS Customer Intelligence provides marketers with the analytical advantage to create best-in-class customer experiences that both … Read More

Hyderabad: NIIT Technologies and Arago, an artificial intelligence (AI) and autonomous automation company announced that they will deepen their … optimise the IT operations of Global In-House Centers (GICs) using AI to deliver greater agility, high quality standards and superior customer experience. Read More

Jensen was hired in 2004 to lead and develop the service center department. “We couldn't support residents with our high level of customer service without supporting each other first.” In the release, Jensen attributes the win to 311's work assisting victims of the Gatlinburg wildfires that began Nov. Read More

In fact, customers want grocers to deploy more “smart” solutions that can help deliver more value and improve customer service. Grocers' first priority should be to use technology to preserve food quality. Ninety two percent of shoppers said it is important for consistent temperature control of all cold … Read More

A Georgia-based company is going against the trend in Kenosha County, closing up shop in one of the most in-demand areas in the region. Southwire Co. LLC, one of the country's largest wire and cable producers, will gradually close its customer service center in Pleasant Prairie, which formerly … Read More

The silence around workplace harassment is a widespread problem. One Equal Employment Opportunity Commission report found that, on average, 94% of individuals affected by workplace harassment did not file a formal complaint when warranted. When asked why they did not report their story, … Read More

Around two years ago, the term chatbot shot into our vocabulary and onto the agendas of CIOs and CMOs everywhere. The idea that a customer could simply “chat” with a robot anytime, anywhere made so much sense — or did it? Any technology solution or product implemented without a clear …

Thanks to its students, the University of North Texas athletic department will have an extra $3.5 million to spend next year. On Monday, 1,307 of the 1,366 member Student Government Association voted in favor of the proposal that will raise the school's student athletic fee from $10 per semester credit … …

Are you in need of a laugh right about now? You're in the right place. YouTube is one of the greatest places to get one, because it has a little something for everyone. British humor – check! Crass American humor – check! Absurdist humor? Pranks? YouTube is there for you. …

WHITE PLAINS, N.Y.—If you want to get a recap of some of the presentations that took place at the SMPTE 2017 Annual Technical Conference you only have to make your YouTube according to an announcement from SMPTE. SMPTE has published more than 50 videos of the expert paper … Read More