The good news is that banks and credit unions state that they are going to apply the data at their disposal to improve the customer experience, first and foremost. Unfortunately, most institutions – and the industry as a whole – have not kept pace with consumer expectations around digital capabilities …

“NineStar prides itself as being a full service provider for our customers, so we are pleased to work with HomeServe to provide our members with additional valuable services to help them around the home,” said Michael R. Burrow, President and CEO of NineStar Connect. “HomeServe service plans … Read More

But relevance takes long-term and cross-functional effort, especially in a time when consumers are increasingly making their needs heard through avenues other than customer service complaints or customer experience surveys. The issue then becomes how organizations listen and respond. Even the … Read More

GRAND RAPIDS, MI – Doorganics is expanding its service online with the addition of a mobile app. The Michigan organic grocery delivery company supplies customers with food directly from local and organic farms across Michigan. The mobile app lets customers "Swap & Shop", schedule Doorganics … Read More

And, of course, we also have a ton of chatbots. While chat simulators may not be the AI future we imagined, it is the AI present we have. Chatbots and virtual assistants are becoming much more commonplace in everyday life. Many companies leverage them in various ways, especially when it …

The emergence of chatbots has enhanced customer engagement by providing an instantaneous reply to any query. These chatbots work on Artificial Learning and can decipher the human requirements and come up with an instant reply. While earlier chatbots came with a preset reply, now they are … Read More

The $130-billion industry fund is extending its partnership with NASDAQ-listed firm LivePerson to launch in-app messaging with a chatbot. The chatbot, known as 'Ash' (the 'AustralianSuper HelpBot') is already available through the industry fund's website and will be included in the AustralianSuper app … Read More

The company behind the Snapchat app has been rumoured to be developing new versions of Spectacles, which launched in 2016, allowing Snapchat users to capture photos and videos that can later be uploaded to Snapchat. They seemed popular at first, but then… well, have you ever seen someone … Read More

Even though Snapchat has had a tough go at its first attempt at a wearable after reportedly losing up to $40 million, it looks like the company is pushing forward with a second generation. In a new report from Variety, a new FCC filing describes what could be Snap's second …

SnapChat: Louis Maxwell from First Dates NZ. 12 Apr, 2018 6:00am. 3 minutes to read. Louis Maxwell is the first to greet nervous singletons as they arrive for First Dates NZ. NZ Herald. Share via email Share on Facebook Share on Twitter Show more Bookmark this article. Share on Facebook …