Facebook is seeking a tech journalist and a #content creator
Facebook is looking to hire two editors, one focused on managing technology-related stories and the other working with the company's Creative Shop for brand campaigns. The recent job descriptions align with Facebook's efforts to be more transparent and to provide meaningful interactions. Read More
Frequent social media use among kids doesn’t lead to bad grades
Teenagers who frequent apps like Instagram, Facebook and Snapchat can't blame poor grades on the social media platforms, according to a new report from a German university. "Concerns regarding the allegedly disastrous consequences of social networking sites on school performance are … Read More
South Lyon student threatened school on social media, police say
This article has been updated to include more information from South Lyon Schools and South Lyon police. SOUTH LYON, MI – South Lyon police are continuing to investigate a threat made by a student on social media this past weekend. A 17-year-old male South Lyon High School student allegedly … Read …
Senior HHS official placed on leave for promoting unfounded claims and conspiracy theories on …
A KFile review of Cordova's social media accounts found that he pushed stories filled with baseless claims and conspiracy theories, including stories that claimed Gold Star father Khizr Khan is a "Muslim Brotherhood agent" and made baseless claims about Sen. Ted Cruz's personal life. "Mr. Cordova is … Read More
Seven trends to expect at Mobile World Congress 2018
At the same time, AI can be used for customer service and personalisation using chatbots. “During MWC … The move towards AI will also inform operators' future strategies, says James Gray, Director at Graystone Strategy: “We will hear a lot about AI in customer service and experience. This is an …
Businesses that prioritise customer experience significantly outperform competitors, finds Adobe
The report found that Artificial Intelligence (AI) is becoming an important driver of customer experience execution. This is particularly true in larger enterprises, where 24% of respondents say they are already pushing forward with AI investments. The survey also shows that AI adoption is increasingly … Read More
OCBC Bank ups customer experience with facial recognition tech
With customers promptly identified, the relevant manager can then greet them by their name, offer them their preferred drinks, and quickly review their records to offer personalized service. Details of their visit are also captured automatically. NEC says the system utilizes the company's own AI engine for … Read More
Sun Country will cut 350 ground workers at MSP, taps Canadian firm to manage
"That doesn't mean we change our view on customer service. It doesn't. It just means that we want to bring in a company that specializes specifically on ground operations to run our Minneapolis ground operations." The decision will carve off nearly 20 percent of Sun Country's workforce of about 1,830. …
Service Hero presents CSI Awards for 2017
KUWAIT: Service Hero, the region's only consumer powered customer satisfaction index, awarded yesterday the winners of its Customer Satisfaction Index (CSI) for the … And now there is a way to express these feelings in a secure and reliable way,” Service Hero President Faten Abu-Ghazaleh said. Read More
Reduxio Announces Continued Growth, Rapid Expansion in Managed Service Provider Sector
Because of Reduxio's customer-first approach and commitment to fully satisfy rigorous customer service SLAs, Halski chose Reduxio as its key storage partner (see accompanying 5 short videos with Halski president Seth Seagrave). The strategic partnership also sparked steady growth in sales for … Read More