RCMP say the man was arrested last Thursday following an investigation into social media posts. The RCMP Integrated National Security Enforcement Team says Mounties became aware of the threats on Feb. 5. Investigators were then able to trace the posts to an Edmonton address. Robert Kerr, who … Read More

All of these social media platforms do work closely with law enforcement, including government agencies to investigate reports. A reminder that any reports filed do remain anonymous. Never hesitate if there is questionable content being published by a friend or family member in the news feed. Read More

“Our editorial team has selected the companies on account of their products and services, as well as on their abilities to transform the user-experience of customers,” added Nicole Anderson, senior editor at The Technology Headlines. While The Technology Headlines reviews key players in the AI … Read More

SAN JOSE, Calif., Feb. 20, 2018 /PRNewswire/ — [24]7.ai, a global leader in intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company's flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution. Read More

Chime Solutions, a privately owned, certified minority and woman owned business provides U.S.-based customer contact services for its clients in a wide range of industries, including financial services, insurance, health care and telecommunications. Chime Solutions specializes in providing clients … Read More

Muscat: Saud Bahwan Group (SBG) conducted the National Customer Relations Skills Contest on recently. Customer … Omanis are employed in various functional areas, including in leadership positions, in sales & marketing, service & parts, customer care, advertising, accounts, audit, instalment credit, … Read More

NEC today announced the successful testing and roll-out of a facial recognition system at the Holland Village branch of OCBC Bank. Designed to identify its top banking clients, the bank says the system was adopted as part of its digital efforts to improve service excellence. Implemented since December … Read More

A chatbot, simply put, is a software system or an application designed to perform automated tasks that are simple and repetitive. Chatbots make use of a combination of Artificial Intelligence and Natural Language Processing (NLP) to mimic conversations with people and interact with them to extract and … Read More

By now, you're probably a total pro at taking totally artsy Snapchats to curate your stories with — but now, you can finally take them to the next level. On Tuesday, Snapchat announced that through a partnership with GIPHY, GIF stickers would now be available for users to add to …

In yet another Snapchat-inspired play, Instagram has added a layer of complexity to the former's most quintessential feature. Now, Instagram users can control how long it takes before the content they share with friends via Direct message disappears. Content can vanish right away, or it can stick around … Read More