How safe are Canada’s elections from fake news on Facebook?
Just how safe are the upcoming Canadian elections from foreign meddling with Facebook governing themselves? (Dado Ruvic/Illustration/File Photo/Reuters) … Read More
Get Out of Facebook and Into the NRA’s Face
But just one piece of respectful advice: If your generation and mine want to get serious about a gun control crusade, we all need to get out of Facebook and into someone's face: the N.R.A.'s. This fight can't be won on Twitter or Instagram. They do get people into the …
Chatbots to handle 25% customer service and support by 2020
Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across … VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," said Gene Alvarez, … Read More
HHS official placed on leave after sharing conspiracy theories, bogus claims on social media
Department of Health and Human Services deputy assistant secretary for administration Jon Cordova has been placed on administrative leave. (Department of Health and Human S). BY Jessica Chia. NEW YORK DAILY NEWS. Updated: Tuesday, February 20, 2018, 11:02 PM. A Department of Health … Read More
Campaign against use of the word ‘retard’ targets social media
The WA Government has helped launch a social media campaign aimed at getting people to stop using the word "retard" to demean people with disabilities. Disabilities Minister Stephen Dawson said the word appeared on social media every five seconds and was used casually and unthinkingly by … Read More
The aftermath of the Parkland mass shooting exemplifies the ugly side of social media
Want a perfect example of the kind of content challenges Facebook and Twitter are up against? Just look at what happened over the past few days in the aftermath of the mass shooting last week in Parkland, Fla., which left 17 dead and has reignited discussion about gun control in …
PayThink Payment companies aren’t taking advantage of AI’s testing strength
Artificial intelligence is now leveraged in a number of different ways, such as personal financial management (PFM) tools, fraud monitoring and alerting systems, and customer service chat bots. In these fintech examples, AI is helping to aggregate customer and marketplace data, providing a more … Read More
EDITORIAL: Survey says, there’s more you can do for your customers
Now your customers have to go somewhere else. It's a hassle. Jobber News recently asked readers of our sister publication, CARS Magazine, to complete a survey on what they would like to see from you in order to do their jobs better. Parts availability and customer service came up a …
An unexpected retailer is surging to be more popular than H&M, Kohl’s, and Macy’s
Respondents in the Market Force survey praised Lane Bryant for its customer service, store atmosphere, checkout speed, and the ease with which shoppers were able to find the correct sizes. But, it scored low on value for money. Outside of sale items, the current collection of dresses at Lane Bryant … …
Chatbots to handle 25% customer service and support by 2020
Chatbots to handle 25% customer service and support by 2020 Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 — up from less than two per cent in 2017, Gartner said on Monday. Read More