ACCC chairman Rod Sims says Facebook, Google, and other social media platforms have more information on us than we know about, and a broad inquiry is needed to find out what details and insights they have and what they can do with those. Speaking with the Daily Telegraph, Mr Sims …

Chatbots and messaging apps became more valued customer service tools for companies and consumers alike. And AOL Instant Messenger bit the dust. But the biggest social stories over the past year have been dominated by Facebook, Andrew Selepak contends, director of the graduate program in … Read More

Are you concerned about the impact social media and screen-use are having on young people? If so, MPs are looking to hear your thoughts. The Commons Science and Technology Committee has announced an inquiry into the impact of social media and screen-use on young people's health. Read More

Exploring Social Media community training is 6-7 p.m. Thursday, in the Grant Foreman Room of Muskogee Public Library, 801 W. Okmulgee Ave., a news release states. Jason Gonzales, technology specialist, will provide information for organizations and other entities and individuals wanting to learn … Read More

Clients, employers, network contacts and even social acquaintances want to connect with you virtually. So if you've been resisting social media, now is the time to get in the game, especially if you're in a job search. You don't need to go so far as to consult your teenager about …

The Minnesota Public Utilities Commission (PUC) recently opened an inquiry after "receiving a large volume of complaints related to the service quality, customer service, and billing practices of Frontier Communications," according to a regulatory filing. "After attempts to mediate these complaints, many … Read More

based Telling Stone Software LLC for its Boomer Commerce platform that can be accessed on-site and remotely, Cobo Center General Manager Claude Molinari said. Cobo must pay an annual fee to upgrade and continue the service, which covers customer service support and other issues, he said. Read More

That's how chatbots are evolving in today's scenario. With amazing developments being made in the field of AI and machine learning coupled with deep data mining, chatbots are improving at unprecedented speed. We have come a long way from the time of chatbots which couldn't possibly converse for … Read More

Talview in collaboration with Microsoft has built a Talent Assistant Chatbot, Qton. In the press release received by People Matters, the collaboration is aimed at pushing the frontiers of Artificial Intelligence. The chatbot is built upon Microsoft's Bot Framework and Luis NLP. The chatbot would be applied as … Read More

Snapchat introduced a new feature on Tuesday that allows users to include GIFs from the media repository Giphy in their snaps. The update marks the latest move in Snapchat's one-upmanship battle with Instagram (it added GIF support last month) as they both add new features in a bid for messaging … …