Facebook: This Time Seems Different
For years, Facebook (FB) has overcome platform questions and concerns over teenagers fleeing the network. The recent confluence of events impacting engagement has a different feeling this time. The ability of the social platform to continue driving ARPU (average revenue per user) higher is a big … Read More
Man accused of making threatening social media post
TEXARKANA, TX – A Texarkana, Texas man is facing charges, accused of making a threat on social media. Police arrested Ricky Jared Rankin, 24, at his Texarkana Texas home early this afternoon for Terroristic Threats. Police say Rankin made a post Monday night on his Instagram account that … Read More
HHS official put on leave amid probe into social media posts
An official with the Department of Health and Human Services (HHS) has been placed on leave while the department looks into inflammatory social media posts, CNN reported Tuesday. Jon Cordova, the principal deputy assistant secretary for administration at HHS, previously shared stories on his … Read More
Pushing automation to the tipping point
Forget the physical robots and the factory arms. Customer service and back-end office functionality are the playing fields on which the automation war is taking place. And if you're not already exploring how to use artificial intelligence (AI) and cognitive technologies in your organisation, you could soon … Read More
Content is king, says Adobe
Brands which prioritise customer experience and use content and artificial intelligence (AI) to drive its execution will outperform competitiors, according to the Adobe Digital Trends Report released today. Nearly half (45%) of the 13,000 businesses surveyed ranked content and customer experience … Read More
CP introduces TempPro, one-stop-service for perishable products
Canadian Pacific Railway has launched CP TempPro™, for perishable products, expanding the company's business with perishable protective service (PPS) customers. Focused on products that require strict temperature settings, CP says its PPS fleet is one of the largest and most advanced in the … Read More
John Boos & Co. announces promotions
John Boos & Co. promoted Tara Spraker as John Boos Customer Service Manager and Lisa Sieben as Sales Support Manager. Spraker has been with John Boos & Co. since October 2007. She started in the order entry department, and later moved to customer service. She earned the position of … Read …
Fujitsu to Provide Customer Contact Point Platform to Shizuoka Bank for the Realization of Digital …
TOKYO, Feb 21, 2018 – (JCN Newswire) – Fujitsu today announced that it will provide Shizuoka Bank with its Fujitsu Finance Solution Finplex Customer Contact Point Platform FrontSHIP, Fujitsu's customer service platform for the finance industry. To be steadily phased in from October 2018, this solution … Read More
Pushing automation to the tipping point
Enter chatbots and other customer service robots. Just in case you thought they were gimmicks, this market is expected to reach revenue of $3.1 billion by 2021. For industries like insurance and travel, which expend a huge amount of resources every year dealing with standard, repetitive queries, we're … Read More
How Nigerian brands and startups are creatively using Chatbots to improve customer experience
Riding on this prevalent trend are chatbots, designed to convincingly simulate human behaviour and engage in conversation via oral or text. Chatbots, also known as bots, are gradually being used not only to provide customer service but for more insightful use; from customer support for businesses to … Read More