Five Predictions For Digital Transformations In 2018
Retailers have already begun using artificial intelligence (AI) to improve the customer experience. Financial services firms have embraced robo-advisers, payment processor Square just announced that it will allow almost all customers to purchase Bitcoin and Amazon's Alexa is helping to usher in a new … Read More
Ganesh Bell Named Uptake President To Accelerate Global Growth Of Industrial AI
21, 2018 /PRNewswire/ — Uptake, the industrial data science and artificial intelligence (AI) software leader, today announced that Ganesh Bell will join the company as its President. … Just this month, Uptake was named to Constellation's ShortListTM for Customer Experience (CX): IoT Platforms**. Read More
Customer experience management top strategic priority for 2018/19
AI is seen as a key driver of customer experience execution, particularly in large enterprises, where 24% said they are making investments in the technology. The push towards AI adoption is often coming from the top of organisations. 57% of the c-suite respondents said that their companies were … Read More
Pushing automation to the tipping point
Forget the physical robots and the factory arms. Customer service and back-end office functionality are the playing fields on which the automation war is taking place. And if you're not already exploring how to use artificial intelligence (AI) and cognitive technologies in your organisation, you could soon … Read More
Opinion: we are sacrificing customer service at the expense of price
So I have been genuinely curious about whether we've simply stopped caring about customer service in our quest for the best deal. I started to wonder if it could be considered the Ryan Air-ising of everything; that we're so focused on finding the cheapest price that we will endure almost …
UAE’s Top Service Providers for 2017 Revealed
Service Hero, the Kuwait based and the region's only consumer powered customer satisfaction index, honored top performing companies across the UAE and Kuwait, at its 2017 Customer Service Assessment Awards Ceremony, which was held at the Symphony Styles Hotel – Kuwait, on 19 February, … Read More
Los Angeles Chatbot Deputized to Help with Police Recruitment
Chip, the city of Los Angeles' new chatbot, has only been “off probation” since July — but impressed by “his” performance, innovation officials have deputized him to deliver answers to potential police department recruits. Chip, an acronym for City Hall Internet Personality, was launched in beta last May … Read More
Snapchat Officially Arrives In Africa Through Sales Partnership With Ad Dynamo
Snapchat has officially arrived in Africa – as its parent company Snap announced a new partnership to officially sell advertising through Ad Dynamo in … Snapchat has 187-million users daily active users, it said this month, as it announced $286-million in revenue in the fourth quarter, a 72% increase … Read …
Snapchat app maker opens its African office in SA
Snap, the makers of the hugely popular Snapchat app, are the latest of the global social media firms to open their African office in SA. Snap has partnered with Ad Dynamo, its authorised sales representative with the ability to sell Snapchat advertising in SA, Business Day can exclusively disclose. Read …
The 2018 Snapchat Upheaval
Another issue users have with the newest update is the app's confusing architecture. Snapchat has tried to separate its “social” and “media” aspects by dividing it into two separate windows, and the influx of advertisements where “stories” used to live has dramatically hindered user's ability to understand … Read More