Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
SAS Customer Intelligence provides marketers with the analytical advantage to create best-in-class customer experiences that both differentiate brands from their competitors and maximize marketing profitability. Powered by machine learning and artificial intelligence (AI), the suite of MarTech tools … Read More
NatWest begins testing AI driven ‘digital human’ in banking first
Greg Cross, Chief Business Officer, from Soul Machines said: “NatWest has been at the forefront of technology vision and advancement for years and using Soul Machines to reimagine their customer experience sets them apart and continues to show the bank's leadership in engaging and providing the … Read More
Firms that prioritise customer experience ‘significantly outperform competitors’
Businesses that prioritise customer experience significantly outperform competitors, with half expecting to adopt AI customer experience by the end of 2018, according to new research. The Adobe Digital Trends Report explores the digital trends that marketers are looking to incorporate into their … Read More
CRTC is throwing consumers to ‘telco sales dogs’ by not probing practices, advocate says
PIAC executive director John Lawford said vulnerable consumers, including older Canadians, grieving spouses and blind customers were being … A Bell Canada spokesman at the time defended the carrier's customer service record and said the tactics described by the Bell employees would be … Read More
CEGA increases customer call quality
“Looking to the future, we plan to use Teleopti to schedule staff dealing with claims correspondence via email and Web Chat: just another example of our proactive approach to providing the best customer service in today's changing global travel risk landscape,” he added. Nick Smith, UK and Ireland … Read More
Onward helps businesses automate their customer service
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as … Read More
Talview partners with Microsoft to provide AI based solutions
New Delhi [India], Feb 21 (ANI): Leading talent assessment technology platform, Talview, on Wednesday announced its collaboration with Microsoft to push frontiers in application of Artificial Intelligence (AI) and machine learning in recruitment, with the launch of a talent assistant chatbot, Qton. Read More
Bear Creek High School student in custody after making violent threat on Snapchat
A Bear Creek High School student is in police custody Wednesday morning after Jefferson County Public Schools was warned about several reports of a violent threat he made about the high school via Snapchat late Tuesday night. “At this point it doesn't seem like it was a credible threat,” said …
Snapchat responds to the Change.org petition complaining about the app’s redesign
Snapchat has posted an official response to users who signed a petition on Change.org asking the company to reverse its controversial update, which people say makes the app more difficult to use. In the response, Snapchat promises to make a few more changes to the Friends and Discover section in … …
Why Don’t I Have Snapchat GIFs? Don’t Panic, Because They’re Coming
Although you may have thought 2018 would be your year, it's actually looking a lot like it's about to be Snapchat's year. They've made so many extensive changes to their app, from combining your friends' Stories and Chats onto the same page, to creating an entirely new Discover page. Like, …