Businesses adopting AI, Cloud four times more likely to succeed
In addition to customer experience, the survey also found the majority of businesses believe cross-collaboration between creative, content, marketing and web teams is critical for success. Businesses adopting AI, Cloud four times more likely to succeed Cloud Computing enables businesses to be four … Read More
Backed by Exponential Growth, AI Company Cien Appoints COO; Closes a New Financing Round
A hands-on strategic leader with a passion for growing companies' profitability, Cook brings more than 25 years' experience in finance, customer operations, HR and business process management with technology providers RealPage, SourceHOV and professional services firm PwC. Based in Dallas … Read More
The Role Artificial Intelligence in Improving Customer Experience
We have all heard or read a lot about artificial intelligence. It is a controversial topic with many fearing that it may result in unemployment for humans. However, the big question is, what is artificial intelligence and what does it entail? Artificial intelligence (AI) is in other terms known as …
This Startup’s Test Shows How Harassment Targets Women Online
For three months, she tracked the rate of harassment on 2,100 customer–service messages and saw firsthand what many larger, less personal studies have shown: There's a pattern of who gets harassed the most online, with women receiving by far the most abuse. Enthoven found that the surest way to … Read …
3 Random Acts of Airline Kindness We Really Needed Right Now (So… Thanks)
Indignities range from horrendous passenger behavior — like people who throw their trash in the aisle, fly completely pantsless, or even casually dry their underthings from the air vent — to airline customer service so dubious it goes viral. But it's not always like that. Consider these acts of airline …
You’re Doing It Wrong: Why Customer Service Is More Than A Cost Center
savings-2789153 Image source: Pixabay.com Several years ago, I got my start in customer service in a call center for a major software corporation. I didn't start at the top or even in the middle; I was a frontline technical support analyst. Over time, I advanced in the organization, eventually becoming …
To Give AI the Gift of Gab, Silicon Valley Needs to Offend You
For years, Silicon Valley companies trumpeted “chatbots” that could help you, say, book your next plane flight or solve a problem your new computer … But the industry as a whole faces the same problem as Microsoft: The new breed of chatbot talks more like a human, but that is …
Snapchat responds to users critical of redesign: ‘We hear you’
In November, CEO and founder Evan Spiegel acknowledged Snapchat can be difficult to understand and announced a redesign was in the works. While the effort was a part of an effort to attract new users, the company has faced criticism that the new layout makes it harder to use. The …
‘We hear you:’ Snapchat making a tweak in response to backlash over redesign
Snapchat is tweaking its platform in response to backlash against its newly redesigned app. On Tuesday, parent company Snap announced a new update intended to make it easier for users to view content they want to see. The move comes on the heels of a Change.org petition that asked the …
Snapchat responds to petition over hated update, but it could make people even angrier
Snap Inc. has responded to a widely-signed petition demanding it roll-back an unpopular redesign of its Snapchat mobile apps for iPhone and Android. In a post on the Change.org page signed by a staggering 1.25m users, Team Snapchat acknowledges the despised update — which had users … Read More