We are Helping Our Clients in Digital Transformation: Ramamohan PR, Senior VP, EVRY
We are seeing a surge in the adoption of AI technologies by many of our customers in the recent past. Most of them have started with projects that consume APIs from cognitive service providers and leverage capabilities around Natural Language Processing, Image Recognition, etc. and enhance the … Read More
Tinyclues Closes $18 Million Investment Round for International Growth
The Tinyclues solution uses a unique Deep AI technology that captures the latent business and customer insights contained in first-party data. It then predicts the future buyers for any product or service campaign with incredible accuracy, allowing brands to present highly relevant product offers to highly … Read More
How NatWest is using AI to restore customer trust
Dave Beach spoke to Joanne Smith, CEO of Recordsure, and Annamaria Jatta, Strategy and Innovation Leader at RBS, about how NatWest is piloting Recordsure's AI technology in their telephony channels with GDPR and customer trust in mind. NatWest began successfully trialling the Recordsure … Read More
Ask the Times: Long John Silver’s won’t open until summer
"Karen, we sincerely regret the longer hold times you experienced as that is certainly not how we want to treat our valued customers. Our Customer Service Center has unfortunately been experiencing extremely high call volumes in recent months, and we are working hard to resolve our hold time issue … Read …
‘Behavioural science’ will shape customer reaction to NB Power’s smart meters
asked public intervenor Heather Black. "We agree the project is dependent on on customers understanding the benefit that a (Smart) metre will bring," acknowledged Lynn Arsenault, NB Power's vice-president of customer service. "If it's using the home shows, if it's using meetings, we'll leverage areas … Read More
New Japan travel app pairs Microsoft’s AI chatbot with Navitime guidance
Two Tokyo-based firms and Microsoft Japan on Thursday launched an English-language tourism app with an AI agent to target a surge in inbound tourists that is projected to continue. The Japan Trip Navigator app for Apple iOS was released by travel agency JTB Corp., navigation firm Navitime Co. and … Read …
Microsoft’s chatbot technology finds a home in new Japanese travel app for tourists
JTB Corp. has just released a new app for foreign tourists to Japan (which number more than 28 million per year) to help them navigate the country and assist them during their stay. The application uses technology from navigation firm Navitime Co. and Microsoft Japan, who power the chatbot built …
Snapchat’s Redesign Isn’t Going Anywhere
This month, more than a million keyboard-wielding, moderately frustrated change.org users petitioned Snapchat to roll back its big redesign—the one Snap delicately introduced over the course of a few months and said would be “disruptive.” Miraculously, this petition has achieved something, albeit on … Read More
Snapchat finally responds to user outcry over redesign
Snapchat has revealed new updates it would be making on top of its recent redesign following user feedback. This was in response to a petition from users calling for the platform to reverse its recent update which overhauled its user design and experience. “We hear you, and appreciate that you …
Avast warns of stranger danger and the tempting cedar spyware
They are told to download a messenger app which turns out to be a fake version of the Kik Messenger app. This is an app which has been around for several years and has an established user base. To get victims to download the app they are directed to a …