Layering the out-of-the-box relevance from Coveo on top of the openness and scalability of Elasticsearch allows clients to provide more personalized, relevant, connected information to their end users, creating some truly exceptional customer experiences,” says Eric Immermann, Director of Search, … Read More

The rights of the Licensed Engine Manufacturers, to provide services to their engines, remain unaffected by these new global service agreements. WinGD's warranty and customer support will continue while these new agreements allow for normal scheduled and preventative maintenance or long term … Read More

Fujitsu has announced that Shizuoka Bank will use Fujitsu's customer service platform, the Finance Solution Finplex Customer Contact Point Platform FrontSHIP. The system will be gradually implemented starting October 2018, and it will create new contact points with customers through digital channels, … Read More

MTN South Africa says it will be introducing new short codes in accordance with the new numbering guidelines gazetted by the Independent Communications Authority of South Africa (ICASA). From 24 March, the short codes that MTN customers use to check their airtime balance, retrieve voicemail … Read More

One-quarter of customer service operations to use chatbots by 2020, says Gartner … One quarter of customer service and support operations will integrate chatbot technology – otherwise known as virtual customer assistant (VCA), across engagement channels by 2020, up from less than 2% last year, … Read More

The app operates through a chatbot program, which conducts a conversation via auditory or textual methods. This is a small app that works on social networking platforms. They are designed to implement orders through interactive chats without any human intervention. Read More

Snapchat has announced that it was partnering with Giphy to provide clippable GIFs to adorn the Snaps that users send to friends or post to public Stories. This happened not too long after Snapchat came under heavy criticism for its new confusing interface after a recent update. Interestingly, Instagram … Read …

The changes essentially let you view friends with active stories in one tab and manage your Discover subscriptions (Snapchat's take on magazines, made by popular media outlets) in the other. But, the more than 1.2 million users who've signed the petition – at the time of writing – urging Snapchat …

Earlier this year we reported that Telegram, the widely used alternative to Whatsapp, opened up an exclusive pre-ICO token sale to a select few institutional investors. These 'tokens' would eventually become useful on its Telegram Open Network (TON), which can then be converted to the 'Grams' … Read More

Well, at The Telegram, we have fine print, too — though not as much — and most likely, you've glossed right over it. In the print version of the paper, it's on the right-hand side of the editorial page, just below the middle of the page — it's by the …