Twitter, Google Sued From Opposite Sides Over White Pride
In the case against Twitter, Jared Taylor claims that he and his publication, American Renaissance, were both permanently banned from the platform not because they harassed anyone or advocated violence. Instead, he said, it was because of ”their controversial views on race and immigration — the … Read More
White nationalist Jared Taylor sues Twitter over ban
White nationalist Jared Taylor is suing Twitter after the social network banned his account as part of a crackdown on abusive content. Mr Taylor's lawyer says the suspension of his account is a form of censorship, accusing Twitter of discrimination. Twitter declined to comment on the case but has … Read …
Facebook down along with Instagram as users around the world report problems with social networks
The outage has largely affected mainland Europe and south-east Asia, though the UK appears to have been spared the social meltdown. This heat map shows the areas worst affected by the Instagram outage. Photo-sharing site Instagram has been having issues since around 7am (GMT) this morning, … Read More
Facebook mentors London startups in its first in-house incubator
Facebook will nurture some of London's top startups in 2018 through its first in-house startup incubator program, the company announced on Thursday. Starting this week, the social network is running its first incubator course for businesses that build communities using technology in the British capital. Read More
Facebook and Instagram are DOWN: Massive outage plunges the world into social media darkness
People are complaining on Twitter – not owned by Facebook – that they are having trouble posting anything on their own pages or liking, commenting or sharing other users' posts. Some are complaining of a 'TOTAL Blackout' on Facebook – while others simply cannot log in. On Instagram there appears … …
One-quarter of customer service operations to use chatbots by 2020, says Gartner
In addition, more than 40 percent of all data analytics projects will relate to an aspect of customer experience by 2020. Already, Gartner says the use of data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service … Read More
Vague social media post prompts investigations across the country
(WTVG) – A social media post making its way around Facebook has caught the attention of people across the country and here in northwest Ohio. The post threatens a school shooting, naming "SHS." Because it's so vague, any school district that starts with the letter "s" is fielding concerns and …
Falcon.io buys Komfo from Sitecore as social media management consolidates
Falcon.io, a startup out of Denmark that helps businesses manage their presence across social media and messaging platforms, has acquired a competitor in a wider trend of consolidation in the market for such services. It is buying Komfo from customer experience software developer Sitecore, which … Read More
5 things brands should know before building a bot
AI-powered bot experiences often require a different way of looking at the world, and you'll likely find that even seemingly simple tasks can present … the time commitment needed from you to shape what's built, and for the in-platform support from your customer service team to handle escalated issues. Read …
Innovators from Google and Safelite Reveal How to Achieve Customer Relationship Excellence at …
SANTA CLARA, Calif., Feb. 22, 2018 /PRNewswire/ — Frost & Sullivan is pleased to announce that Julian Chu, Director, Global Customer Experience, Google, will be moderating a panel discussion on Revolutionary AI? Yes. But How Do I Get There? at the 14th Annual Customer Contact East: A Frost … Read More