Recode Daily: Twitter, YouTube and Facebook race to contain conspiracy content after the …
YouTube and Facebook removed some of the conspiracy videos claiming that survivor David Hogg was a “crisis actor,” but in many cases, the videos had already been promoted in the “trending news” section of both services. Meanwhile, the father of an 18-year-old girl killed in the shooting made an … Read …
Department of Public Social Services Director Sheryl L. Spiller Set to Retire After 50 Years of Public …
Under her leadership in 2016, DPSS launched the LEADER Replacement System, the largest social services public assistance web-based system in the nation. Through her actions, Spiller has set an expectation of what needs to be done to provide excellent customer service to the department's 3.5 … Read More
Mesa schools among those checking into viral social-media threat
A viral social–media threat against an unspecified high school with the initials "SHS'' caused a stir among communities and school districts across the country Wednesday night, including Mesa. The Mesa Unified School District sent an email and voice-message blast to families at Skyline High School … Read More
Social media may be pushing more millennials to turn to cosmetic procedures, clinics say
… department of psychology at Ryerson University, says the rise in image-based social media could be contributing to millennials feeling pressured to look a certain way. "Being bombarded with a lot of idealized images of what the ideal appearance is, and constantly seeing that in a social media feed, … Read …
Russia tried and failed to sow discord in America. Then it discovered social media
Social media companies argue that they help bring people together. Yet studies suggest anonymity and fake accounts are having a corrosive effect on discourse. People who would never dare shout someone down in public can do so freely from behind the safety of their screens. And the access to … Read …
In2IT Technologies launches chatbot
The chatbot is designed to use AI to deliver customer service much faster than a human interaction. It is trained to reply to an array of questions across industries. We ran a huge amount of proof of concept and trials before officially introducing it to the public," Kumar points out. …
Everise Holdings to Partner with Microsoft to Disrupt the Business Process Outsourcing Industry …
The omni-channel customer service solutions will target voice, video and text interactions, and deliver an unprecedented intelligent, customer-centric experience by leveraging the power of AI. By adding advanced AI tools and chatbots to existing capabilities such as speech recognition, sentiment … Read More
Top strategic technology trends to track in 2018
The potential of AI to transform customer experiences, disrupt and create new business models, and change the nature of decision making has, to large extent, been realized and implemented in enterprise applications. In fact, a Gartner report suggests that about 40 percent of enterprises (out of the … Read More
Bedford businesses rewarded for service and customer care
Three businesses proved they are the best of the best in a Love Bedford customer care survey. Baby and Play in Castle Quay, Nicholas Anthony in St Peter's Street, and Cash Converters at the Bus Station, all gained top marks in the secret sweep. They were presented with prizes by …
Identiv Launches Global Services to Drive Customer Success
FREMONT, Calif., Feb. 22, 2018 (GLOBE NEWSWIRE) — Identiv, Inc. (NASDAQ:INVE) today launched Identiv Global Services (IGS), with a comprehensive catalog of end-to-end services that facilitates customer success and drives deeper adoption of the Identiv product portfolio. IGS supports customers … Read More