Katie Lundin, marketing and customer support at Crowdspring, says. On Facebook, the bar is being raised on what businesses can do to enhance their presence on the site by offering tools for a next-generation customer experience. While many businesses are still struggling to update their social pages … Read More

Cellcom Israel Ltd. (NYSE:CEL; TASE:CEL) has offered its customers a NIS 30 credit upon presentation of an invoice from the purchase of Netflix's content services, according to conversations with Cellcom's customer service center. Following the report, Netflix checked whether Cellcom's offer was … Read More

Expert panelists including Gabriele Masili, General Manager, Windows and Devices Group Support Business Unit, Microsoft, Crystal Collier, Head of Strategy, Programs & Insights, Electronic Arts (EA), and Adrian Guenther, Vice President, Individual Annuity Customer Service, Lincoln Financial Group, … Read More

Individuals have become savvy, sophisticated consumers of online services, and this has led to a growing need for customer service-based mobile apps. Today, there are clearly established best practices for designing functional mobile apps that consumers appreciate when they are used. Mobile apps … Read More

And beyond just submitting documents, requests for information are also more frequently dealt with by chatbots, an AI-powered auto-messaging technology. This has grown in popularity over the past year, mostly with consumer banks which utilize chatbots to answer basic customer queries, such as how … Read More

Until now there has been a lot of talk about the Millennials, about how present they are in the digital environment and what type of content they prefer. After them comes strongly the Z Generation, meaning the people born between 1995-2012, that will represent 40 percent of the consumers' market …

Last week, we heard about a new app called Reply from Google that will take the hassle out of socializing by reading your social media messages and suggesting automatic replies based on your normal chatting habits. Google released Reply for beta testing last week, and thanks to an early leak, …

The social media starlet recently made her return to all of her platforms following the birth of her daughter, but there's one that has not been graced with her face. Despite being the queen of Snapchat, for her the app has died a death as she admitted she no longer …

"We completely understand the new Snapchat has felt uncomfortable for many. By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most," Snapchat responded to Australian user Nic Rumsey, who authored "Remove the new … Read More

When Snap, the makers of Snapchat, debuted on Wall Street at $24 per share with a valuation of $33 billion in March 2017, investors were hyped about the “camera” company. Soon after, Snap experienced slow user growth, combined with declining share prices, and increased competition from … Read More