The social media generation casts a wary eye on Facebook founder’s testimony
The information was collected by users' interaction with an app called “This is Your Digital Life,” which scraped data from roughly 270,000 individuals who downloaded the app, as well as information on all of their friends.,. According to a poll conducted by CBS News this week, 68 percent of millennials … …
To Improve Customer Service Robots Enable Humans
In the most likely scenario, it will involve the strategically orchestrated interplay between virtual agents and live ones. Machines and people will work in tandem to create a better customer experience than either could have accomplished alone. It is not robots vs. humans it is robots empowering humans. Read More
CONSUMER: Gosport pensioner unhappy with Tesco customer service as his Hudl tablet develops …
Although we're not in any way implying that the firm has infringed fair trading law, the tone in response to Richard's complaint fell short of quality service and had left them with a very disgruntled customer. He told us that he was exasperated and not impressed at the dismissive way …
CCTV released after Tube worker ‘pushed on tracks’
London Underground managing director Mark Wild said: "This was an appalling and dangerous attack on a member of our staff. "Everyone has the right to go about their day without fear or intimidation and we do not tolerate any form of physical or verbal assault on our staff or customers. …
Kogan NBN service goes live
"There's a big focus on the customer service side of things, which our team's building at the moment, because one of the worst feedback areas about current NBN providers has been people don't know is it connected, when's it getting connected, who's coming when, what sort of service to get, …
Snapchat’s Spectacles 2 gets certified by the FCC
It looks like Snapchat is set to launch the new edition of Spectacles soon. The company first announced Spectacles back in 2016 and unfortunately it didn't live up to the expectations. Now it looks like the company is ready with the new Spectacles 2 which might make it to the …
Snapchat could be preparing to launch a second version of its camera-equipped Spectacles.
Snapchat could be preparing to launch a second version of its camera-equipped Spectacles. A recent filing with the Federal Communications Commission (FCC) shows an application for a 'wearable video camera,' which sounds very similar to its augmented reality-powered glasses. The filing doesn't … Read More
Mark Zuckerberg reportedly pushed Instagram’s founders to copy Snapchat’s popular ‘Stories’ feature
Facebook CEO Mark Zuckerberg reportedly asked Instagram's founders to build a feature similar to Snapchat's "Stories" feature after they initially refused to build any copycat features unless directly ordered. According to Bloomberg's source, Zuckerberg was concerned that Instagram would lose out on a … Read More
Zuckerberg faces ‘Grandpa’ questions from lawmakers
Mark Zuckerberg faced two days of grilling before House and Senate committees Tuesday and Wednesday to address Facebook's privacy issues and the need for more regulation for the social media site. Yet the hearings in Washington managed to showcase the normally press-shy Zuckerberg's ability … Read More
Are we seeing the last days of Dez Bryant as a Dallas Cowboy?
The long-awaited meeting between Cowboys wide receiver Dez Bryant and owner Jerry Jones regarding his future has been set for Friday, a source confirmed. The news was first reported on 105.3 The Fan, the team's flagship network. Vice president Stephen Jones has said on a number of occasions … Read More