Shizuoka Bank will use Fujitsu’s customer service platform FrontSHIP to digitise branch service
Shizuoka Bank will be able to improve the hub for front office in actual branches, implemented in May 2017, and match the quality of service in face-to-face channels through digital channels including mobile. This includes advisory services customers based on needs and characteristics, AI customer … Read More
NatWest tests AI-powered digital human to answer customer queries
Soul Machines chief business officer Greg Cross said: “NatWest has been at the forefront of technology vision and advancement for years and using Soul Machines to reimagine their customer experience sets them apart and continues to show the bank's leadership in engaging and providing the highest … Read More
AI marketing campaign intelligence startup TinyClues closes $18 million in Series B Funding for …
Tinyclues lets customers optimize their campaign planning and targeting with its Deep-AI based marketing solution to dramatically increase revenue and improve customer experience. Tinyclues has reinvented the way leading B2C companies orchestrate and target CRM campaigns and yields an … Read More
How to Get E-commerce Customers to Spend a Lot of Money at Once (And Then Do It Again)
No matter the unique selling proposition, responsive customer service is an absolute prerequisite for high-end e-commerce success. Amerisleep relies on live chat agents, available every day of the week, to make sure customers' queries and complaints never hang around unanswered. Customers who … Read More
One-quarter of customer service operations to use chatbots by 2020, says Gartner
One quarter of customer service and support operations will integrate chatbot technology – otherwise known as virtual customer assistant (VCA), across … Already, Gartner says the use of data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media … Read More
Imagining a future where AR, VR, and chatbots converge
Few emerging technologies generate as much buzz as augmented reality (AR), virtual reality (VR), and chatbots. Even so, it seems like these new technologies explode onto the public radar, then vanish as quickly as they arrive. Behind the scenes, though, companies and researchers are making … Read More
Kylie Jenner Is So Over Snapchat’s Redesign
Kylie—a.k.a Kylizzlenynizzl on Snapchat—went on a bit of a social media hiatus before giving birth to her daughter Stormi. While she's returned to Instagram and Twitter—where she has a combined follower count of about 128.5 million—she still doesn't post on Snapchat as often as she used to. Read More
Snap stock sinks as Kylie Jenner says she doesn’t use Snapchat anymore
At this point, if you haven't accepted the celebrity influence of the Kardashian/Jenner machine, you probably haven't been paying attention to pop culture at large. Nevertheless, when a reality star can seemingly affect the value of your publicly-traded tech company, you're in a bit of trouble. Yesterday … Read More
Snapchat creator Evan Spiegel’s pay hits $638m
Evan Spiegel, the billionaire creator of Snapchat, is likely to be crowned the highest-paid US chief executive of 2017, after his total remuneration hit $638m. When the photo-messaging app's parent company Snap went public last March, Mr Spiegel received a huge one-time stock award, valued at … Read More
GateHouse Media acquiring Holden Landmark Corp.
Paul Provost, president of the Worcester Telegram & Gazette, attended the employee meeting with Mr. Davis. He will be managing Landmark Corp. operations, working with the team there. The Landmark includes nine websites and six print newspapers: Worcester Magazine, The Landmark in Holden, … Read More