Blizzard posts a cryptic message to the Overwatch Twitter—is it a new hero or event?
A declassified Overwatch report just popped up on the Overwatch Twitter account—and it could be a hint for the game's next hero or event. The message, called the "After-Action Report: Operation 'White Dome,'" was posted to the Overwatch Twitter account at 8pm ET on Feb. 22. The report details an … …
Facebook Streamlines Ad Metrics
Facebook today announced a series of initiatives designed to improve transparency around its ad metrics, and strip away (by July) a lot of dead wood. Remember "social reach" and "social impressions" from the earlier days of social media marketing? They're among 20 ad metrics the platform will be … Read More
Channel 7 in bizarre Facebook hacking breach
Overnight, Channel 7 released a statement which said: “Facebook accounts around the world have tonight been impacted by a security breach. Australian based news accounts have been targeted in the hack, including Channel 7's. “Users of trusted news services are being directed to the site of a rabbi. Read More
The Facebook Journalism Project Teamed Up With the Society of Professional Journalists
The two parties will launch the SPJ Training Program for journalists, and Jennifer Jenkins, who works on journalism partnerships for the social network, said the new initiative “will serve as an extension of FJP's ongoing efforts to support quality journalism and provide tools and training for journalists and … Read More
Social Media Is Corrupting The Youth Slightly Less Than We Feared
Facebook, Twitter, and Instagram might not be destroying the minds of The Youth™ as much as we thought, according to a recent review published in Educational Psychology. In some cases, social media could even be helping them do better at school. German researchers analysed 59 published and … Read More
Parents rap school over handling of social media threat
A rural Manitoba school division is hosting a public meeting to discuss communications after a threat posted to social media left some parents feeling the situation had been mishandled. "It made a scary thing scarier," said Barry Piasta, who has a 15-year-old daughter at Niverville Collegiate Institute in … Read More
Mark Warner: Social Media Giants Are ‘One Significant Event Away’ From Loss of Consumer Faith
WASHINGTON — Sen. Mark Warner (D-Va.). the top Democrat on the Senate Intelligence Committee, believes that social media giants like Facebook and Twitter are “one significant event away from people losing faith” in their platforms. In an interview with Variety, Warner was critical of the response … Read More
Milestone urges the security industry to embrace AI at MIPS 2018
Why aren't there facial recognition cameras at the front of every store so we can use (demographic) data to enhance the customer experience? If you see these things are not installed, it is our obligation to talk about it.” Although some people have written off technologies, such as AI, in …
Warning: New Amazon scam will steal your money
Amazon is a juggernaut in the world of online retailers. It's probably the first site that you check when thinking about purchasing something online. There are even approximately 90 million Prime members in the U.S. With such a large base of customers, there are bound to be tons of customer …
St. Ambrose Forever Masters lecture set for March 6
Price is the current president of customer service consulting firm Driva Solutions, which has 150 clients. He was previously the first worldwide vice president of customer service at Amazon and has authored two books: “The Best Service is No Service: Liberating Your Customers from Customer Service, … Read More