With business information available in real-time, arduous administrative tasks can be minimised or completely eliminated, bringing business decision making to the speed of now. Employees would be even more productive and engaged, while customers would receive a better experience as a result. Read More

Over 50% of consumers (57% MNO, 62% retail, 64% FS) think technology is having a positive effect on customer experience. Adoption of new age technologies by business, including automation, machine learning, AI, and data analytics has the propensity to improve the service offering to users … Read More

I did research and explored other retailers to see if they offered the type of service I was looking for. I couldn't find it, so I built it. How do you see AI impacting your business? Can stylists be replaced? AI and bots have a place somewhere in the customer …

Microsoft, which along with Salesforce has invested in Helpshift, offers three Helpshift analytics apps in its AppSource marketplace. Once Helpshift tuned up its own apps, the company began offering advice to companies prepping their GDPR strategies, regardless of the customer's CRM support service … Read More

The funding will be used to expand Agent IQ's team and scale its leading AI-powered customer support platform used by companies like Nike, Airbnb, Gillette and more. Tim Guleri from Sierra Ventures will also be joining Agent IQ's Board. Agent IQ champions a new approach to customer care that brings … …

RBS Cuts CEO Potential Share Award 10% After Poor Customer Score. By. Stephen … Royal Bank of Scotland Group Plc cut Ross McEwan's potential share award for 2018 by 10 percent after the bank failed to get the top customer service ratings and was deemed to need improvements to risk …

While, the advent of chatbots has piqued a lot of interest, it's rather intriguing to see their relevance at a time when voice assistants are gaining better mileage and market traction. So, the question is, can these two technologies – chatbots and voice assistants (VA) – exist together for different …

The Weekly Wrapup is an analysis of the week's insurance tech news from the editors of Digital Insurance. Speed is of the essence as the insurance industry is buffeted by digital disruption. Carriers are making valiant efforts to take the time out of their customer acquisition and service processes, from …

The collaboration will introduce the application of Artificial Intelligence and Machine Learning in recruitment, with a Talent Assistant Chatbot. The chatbot is built on Microsoft's Bot Framework.On the other hand, Luis NLP aims to make a significant impact on recruitment automation by improving the hiring … Read More

Snap stock closed down 6% on Thursday after the reality TV star said she is no longer using the app. The plunge wiped about $1.3 billion off the company's market value. Jenner has been one of Snapchat's most influential users. “Sooo does anyone else not open Snapchat anymore? Or is …