Is it really tougher to be a Tory online?
“If you look at what happens on social media,” he told the House magazine, “if somebody on the right or the centre puts out a message, the attack from the hard left is sometimes unbelievably abusive and vitriolic.” The risk is that reasonable people are discouraged from expressing their views. …
A British bank is testing an AI-powered ‘digital human’ called Cora
If NatWest ends up rolling out Cora to its customers, its online services would be open to a larger set of customers, helping to further facilitate their use. BI Intelligence, Business Insider's premium research service, has written a detailed report on AI in banking and payments that cuts through the …
A British bank is testing an AI-powered ‘digital human’ called Cora
RBS subsidiary NatWest has announced that it will continue testing an AI-powered "digital human," dubbed Cora, which could potentially be used by customers to answer basic banking questions, such as how to apply for a mortgage. Cora was built by Soul Machines, a New Zealand-based technology … Read More
French Startup Tinyclues Closes $18 Million Series B
The Tinyclues offering utilizes what the company describes as "a unique Deep AI technology" to capture business and customer insights contained in first-party data like browsing and checkout history and CRM. Based on this data, the solution predicts future buyers for any service campaign or product. Read More
Connect the Dots: Serving the Customer
Editor's Note: Kevin Anderson is a guest contributor sharing his experience and perspective on quality customer service and the important role it plays in business, whether that be in retail, advertising, etc. On hearing the phrase customer service, most folks likely think at once of the times they've received … Read …
Anger grows at ongoing BB&T outage locking customers out of accounts
BB&T is reporting service outages impacting millions of customers trying to use ATMs. It has not been made clear when the “technical issue” will be fixed. The bank, headquartered in Winston-Salem, sent out a tweet Thursday afternoon, noting many of its services were unavailable, including online … Read More
Which Australian companies rank best for customer service?
Research firm Roy Morgan has handed out its annual awards for customer service, recognising companies across a range of industries that go the extra mile to please its clients and users. At a ceremony in Melbourne, Roy Morgan's CEO Michele Levine presented 32 awards to businesses that … Read More
The real reason why Snapchat’s value plunged after Kylie Jenner admitted she’s stopped using the …
She's one of the biggest stars and in the world and has just publically announced that she never opens Snapchat anymore. But it turns out that reports claiming one tweet from Kylie Jenner crashed the valuation and stock price of the photo app have been greatly exaggerated. Now, it's hard …
Thousands of Snapchat users were ‘scared’ by controversial update, study suggests
A recent Snapchat update sparked fury among its users after bringing huge changes to the app. Now the ferocity of Snapchatters' rage has been exposed in a study which examined tweets about the new software written by more than 500,000 people. Teacher left with face 'looking like cornflakes' by … Read …
The Kylie Jenner effect: How the socialite sent Snapchat into a £930m meltdown
Snapchat lost around 1.3 billion dollars (£930m) in market value after reality star Kylie Jenner tweeted that she was no longer using the social app. The half-sister of Kim Kardashian told her more than 24 million Twitter followers: “sooo does anyone else not open Snapchat anyone? Or is it just …