Mark Zuckerberg's facing off with members of the U.S. government and the court of public opinion this week. On Wednesday, the Facebook founder and CEO showed up for day two of his testimony before Congress regarding a data scandal involving Cambridge Analytica and the social media platform. Read More

The “like” button officially left product purgatory in 2009 and, since then, we've seen iterations of the little iconic symbol all over social media. A huge reason for its success is because people, well, they like to be liked, according to Adam Alter, author of “Irresistible: The Rise of Addictive …

Two days of sharp questioning of Facebook chief executive Mark Zuckerberg underscored how the risks posed by social media have become areas of broad political concern, bringing together House and Senate, Democrat and Republican, even rural and urban lawmakers. The uncommonly bipartisan … Read More

"Lenders understand that they need the tools that allow them to stop relying on gut-feel decisions or out-of-date models, and collections is a key area where AI has the potential to improve business decisions as well as the customer experience." AI enhancements for the FICO® Customer Communication … Read More

When it comes to providing customer support, many organisations believe they only have two choices: deliver an excellent service over a limited selection of channels, or spread themselves thinly over many. Neither is ideal, but fortunately they are not the only choices. 11 Apr 2018 4:47 pm … Read More

Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers' changing expectations. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial … Read More

We are focused on helping our customers remove barriers that prevent their employees from focusing on the customer and creating epic experiences. The latest innovations within Oracle CX Cloud Suite will empower marketing, sales, commerce, and customer service professionals to lead the changes … Read More

Last month, a report from Cheddar indicated that Snapchat parent company Snap Inc. was planning to launch a second generation of its Spectacles, which allow users to shoot and share photos and videos directly from their eyewear. Now, Snapchat has all-but-confirmed that it is indeed continuing its … Read More

Officer Matthew Moriarty was terminated Monday after an internal investigation revealed Moriarty posted a Snapchat post that depicted himself with an “afro hairstyle and beard,” a cartoon gun, and a syringe dripping with blood, according to authorities. The post also included a filter that read “This is how … Read More

DAYTONA BEACH SHORES, Fla. – A Daytona Beach Shores public safety officer was fired Wednesday following an investigation into a racially insensitive Snapchat photo that he sent in February, according to an order from the city. Daytona Beach Shores Department of Public Safety director Stephen … Read More