How Kayak stays ahead of the game with AI (VB Live)
Practical use cases for AI are delivering concrete, powerful business results, from reducing customer service costs to reliably helping deliver what a customer wants, when they want it and where. It's time to get AI-savvy to keep your competitive edge. Join Kayak's chief scientist and others at this VB Live … …
Adobe Experience Forum reveals how digital transformation is shaping the customer experience
Optimising the customer experience is the top opportunity for marketers in the year ahead, according to Adobe's Digital Trends 2018 report. … KLM, for example, is experimenting with AI via its 250 customer service agents with 50% of the team's responses now supported by AI, Donnelly revealed. Read More
MWC 2018: What to Expect
… as healthcare within the NHS. This is only expected to rise in the coming year and MWC will showcase the different opportunities AI presents for the year ahead. Dell EMC in particular will be on to give an insight into reaping the benefits of data and AI, giving the …
USDA to rename Client Technology Services under IT modernization drive
As part of an ongoing federal information technology modernization, the Agriculture Department plans to rename one of its IT service providers to reflect a doubling down on customer service. Rory Schultz, a client executive at USDA, said Thursday during an AFFIRM panel discussion that the agency's … Read More
Google Assistant to get multiple new languages, distribution and skills
And carriers will also be able to more deeply integrate Google Assistant, so that users can ask about plan details and other carrier related services. In other words, carriers will theoretically be able to offload some of their customer service functions to Google Assistant: “This gives carriers a new way …
Customer service on Twitter just got a big upgrade
Twitter has made new tweaks that make it easier for businesses to provide customer service through direct message. Its more relaxed rules mean that businesses can more freely reply to customers who need support without having to worry about reaching a direct message limit. Spam accounts will still … Read More
Gogle Replay : Brand new social media chatbot that pretends to be you
Final week, we heard a few new app known as Replay from Google that can make the trouble out of socializing by studying your social media messages and suggesting computerized replies based mostly in your regular chatting habits. Google launched Replay for beta testing final week, and due to an … …
A British bank is testing an AI-powered ‘digital human’ called Cora
The bank is already using an earlier version of Cora that functions as a text-based chatbot, allowing customers to ask a set of 200 basic queries. It says Cora has around 100,000 conversations a month. NatWest will only roll out the new human-like prototype of Cora to customers if the …
With in-article chat bots, BBC is experimenting with new ways to introduce readers to complex topics
Even if they haven't changed the world in the way some hyped, chatbots have become a compelling way for news organizations to experiment with telling familiar stories in a new format. Some big challenges stand in the way of widespread adoption, though. One is acclimating users to the format; … Read …
Snapchat’s $1.3 Billion Drop In Value Is Linked To A Kardashian
Snapchat's controversial new redesign has garnered a lot of negative attention recently and the other day, the social media app plummeted throughout trading hours and closed 6 percent down on the US stock market – thanks to a Kylie Jenner tweet. The entrepreneur and Kardashian half-sister tweeted … Read More