Amazon Go: retail’s future and new personalization challenges
Digitized retail stores also complicate the role of customer service employees who are there to back up the technology when things go wrong. Whereas a customer might deal with a chatbot to get easily reimbursed for a mischarged item, technology will not be able to solve unique customer difficulties or … …
How Chatbots Are Helping Patients Seek Better Treatment
A recent trend sees healthcare providers turning to chatbots to provide an accessible first touchpoint their patients. PSFK researchers took a closer look at how these digital assistants use natural language processing tools and conversational interfaces to help people define their symptoms and make … Read More
Bancolombia Has Introduced New Tabot Chatbot for Facebook Messenger
Called Tabot Bancolombia, the client-facing “virtual assistant” can provide answers to clients in real time, 24/7, on Facebook Messenger. The technology's natural language processing enables it to understand customer requests in a number of categories, including balance inquiries, bank and ATM … Read More
LA Police Making Inroads With ‘Chip’ the Chatbot
Although we are yet to have fully automated police officers taking charge in the streets or banks, the truth is, we are headed there. It's not a surprise that soon, the officer guarding Mr. President will be an intelligent robot. Well… that's what the latest chatbot in LA is suggesting. …
Why Maybelline deleted a tweet about abandoning Snapchat for Instagram
Yeah, in a post-Snapchat redesign world, the makeup brand was asking its 665,000 followers on Twitter if it should still use the app. According to the tweet, Maybelline's channel's views had already dropped "dramatically." The tweet received thousands of retweets and quickly the evidence was clear: … Read More
Kylie Jenner Just Taught Snapchat a $1.3 Billion Lesson (and It Only Took 1 Tweet)
Kylie Jenner just taught Snapchat an important–and expensive–lesson about why businesses need to listen to their customers. The 20-year-old social media maven and entrepreneur tweeted on Wednesday that she doesn't use Snapchat anymore and the next day, shares of Snap dropped 6.1 percent, … Read More
Did Kylie Jenner’s Tweet Cost Snapchat $1.3 Billion?
If you were looking for evidence that the Kardashian empire is actually a global panopticon capable of shaping the fate of the world with the push of a "post" button, one tweet from Kylie Jenner looks like it just cost Snapchat $1.3 billion dollars. Just a few weeks after breaking …
Series of critical bugs in NPM are destroying server configurations
NPM has a checkered past in terms of project leadership. In 2016, the messaging service Kik requested that developer Azer Koçulu, who had an unrelated package with the same name, change the name of his package. After declining, lawyers representing Kik contacted NPM CEO Issac Schlueter, who … Read More
Stephen Jones: We don’t want DeMarcus Lawrence going anywhere
DeMarcus Lawrence is going to be on the Dallas Cowboys' roster in 2018, executive vice president Stephen Jones said on Thursday night. It's just a question of whether Lawrence and the Cowboys can reach a long-term deal, or whether the Cowboys will have to use the franchise tag on their …
Person found shot, dead near Anaheim St. and 710 Freeway
A person was found dead with at least one gunshot wound this morning inside a crashed vehicle in Long Beach. The crash was reported around midnight in the area of Anaheim Street at the Long Beach (710) Freeway, according to reports from the scene. It wasn't immediately clear if the …