Facebook cofounder Chris Hughes opens up about sudden wealth, how a walk with Mark …
After leaving Facebook, Hughes decided to join the 2008 presidential campaign of a freshman senator from Illinois named Barack Obama. When Obama became president, the media was quick to call Hughes a tech prodigy, a force behind both the biggest social network and an inspirational new … Read More
Facebook’s Mandatory Malware Scan Is an Intrusive Mess
When an Oregon science fiction writer named Charity tried to log onto Facebook on February 11, she found herself completely locked out of her account. A message appeared saying she needed to download Facebook's malware scanner if she wanted to get back in. Charity couldn't use Facebook until … Read More
Olympic gold medalist Mikaela Shiffrin: I shunned social media during ski competition to avoid …
Mikaela Shiffrin, a two-time Olympian, told CNBC she stayed laser-focused on winning by avoiding social media during competition at the 2018 Winter Games. Besides the weather delays that forced her to withdraw from the downhill and super-G, Shiffrin said the most difficult aspect of the Olympics was … Read More
Lake Park cancels classes after social media threat
Classes have been canceled today at Lake Park High School campuses in Roselle due to a "significant disruption to the school day" caused by a social media threat, officials said. Buses began arriving to remove students from the school's East Campus around 10:30 a.m. and were scheduled to head to … …
Lewis Hamilton reveals the real reason for social media hiatus and delivers future plan
… a break – despite it conveniently coming following a backlash over telling his nephew he couldn't wear a dress. He was then spotted at Disneyland with his nephew wearing a dress as if to make a point to his critics. But Hamilton stresses he will now take a more …
Chatbots – A needed communication channel for Startups to engage with customer
Managing proper customer interactions and providing a rich customer experience is now a norm rather than an differentiating factor. … In the recent past, Technology has matured in the area of Natural Language processing(NLP), Artificial Intelligence (AI), Deep Learning and Machine Learning (ML). Read More
Innovators from Google and Safelite Reveal How to Achieve Customer Relationship Excellence at …
SANTA CLARA, California, Feb. 22, 2018 /PRNewswire/KOREA IT TIMES — Frost & Sullivan is pleased to announce that Julian Chu, Director, Global Customer Experience, Google, will be moderating a panel discussion on Revolutionary AI? Yes. But How Do I Get There? at the 14th Annual Customer … Read More
Innovators from Google and Safelite Reveal How to Achieve Customer Relationship Excellence at …
SANTA CLARA, Calif., Feb. 22, 2018 /CNW/ — Frost & Sullivan is pleased to announce that Julian Chu, Director, Global Customer Experience, Google, will be moderating a panel discussion on Revolutionary AI? Yes. But How Do I Get There? at the 14th Annual Customer Contact East: A Frost & Sullivan … …
5 Massive Customer Service Mistakes Even The Experts Make
Blind spots can sabotage the thinking of even the most well-versed and experienced experts. Here are five areas I've seen expert advice in customer service and customer experience go off course from time to time. 1. Focusing on first impressions but neglecting the importance of last impressions. Read More
BB&T bank customers in Charleston, elsewhere report service outages
"Due to a technical issue within our system, many of BB&T's banking services are unavailable this morning," BB&T said in a statement Friday. "We understand this is causing a major inconvenience for clients and our teams are continuing to work diligently to restore those services. We will work with … Read …