… record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. Read More

Duncan Thorp of Social Enterprise Scotland said: “Consumers are sick and tired of poor customer service, expensive energy tariffs and businesses that put shareholder profits before the needs of customers. “The dominance of the big six energy suppliers is in decline and energy users are discovering … Read More

Johnson said the new 6,264 square-foot office space opened to the public this winter and combines all DCBS services into one location for easier customer service. “We made these changes with our staff and customers in mind,” she said. “The family visitation room is clean, welcoming and safe. Read More

BALTIMORE (WJZ)– An Anne Arundel County middle school is investigating a threat made against the school Friday via social media. Officials at Lindale Middle say they are aware of the threat and second period classes were held a bit long out of precaution. Anyone coming to the school to pick …

On the list of places you're likely to see people exercising, social media is perhaps second only to the gym. Tricia Burke, an assistant professor in the department of communication studies at Texas State University, wanted to know why that is — and what scrolling past all of those workout …

Raising strong girls in the current social media climate — with everything from hours spent online to cyberbullying to movements like the #MeToo campaign — can be a challenge. Investing time is the most important thing a parent can do, says educational and personal development specialist Lindsay … Read More

Neil AI News Bot by ZimGo Adds French and Korean to App …. too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will …

Online banking down or spotty for BB&T customers; ATMs are working, branches will stay open later …. In April, BB&T top executive Kelly King's enthusiasm for plugging artificial intelligence and robotics into its back-office, customer service and compliance operations raised eyebrows with analysts and … Read More

Alaskan service provider GCI has deployed Juniper's Contrail software-defined wide area networking (SD-WAN) as part of the carrier's virtual managed service platform, CloudFlex SD-WAN. “They are the first customer to publicly announce the deployment of our complete SD-WAN solution,” said Sally … Read More

“We understand customers' concerns, and we know some feel that factors beyond cold weather and supply price increases may be affecting their bills,” said Gail Rice, a CMP spokesperson. “While we have not found any systemic problems with our new customer care system [billing and customer … Read More