Brands that effectively implement AI have an in-depth knowledge of their architecture. Any gaps in the martech stack must be addressed before anything else can move forward. Without a finely tuned CX strategy in place to guide AI, marketers run the risk of delivering customer experiences that could … Read More

Visy is set to embark on a major transformation that will see it incorporate a mix of artificial intelligence, IT and robotics "into every aspect" of its packaging, … “Logistics is an opportunity to improve the customer experience and lower costs, which will enable Amazon to reduce prices further,” he …

Attendees will be hearing from end-users about what they can do to improve customer experience through lessons learned across an array of tracks, including analytics, automation, AI, office productivity and motivation, and more. There will also be three educational tracks to explore during the event … Read More

Regency Properties, which owns River Creek Village in Aurora, has won the 2017 National Commercial Real Estate Award for Customer Service Excellence from industry analyst CEL & Associates, Inc. A retail commercial real estate company specializing in small and mid-sized communities, Regency … Read More

It's a Phoenix business that handles customer service for about 100 clients. Jessica and a woman we'll call Shelly, who didn't … And they say the only way they were instructed to give refunds was when a customer would say a specific word called a "SONA." It stands for "Statement …

There are plenty of methods out there that can help businesses save money on customer service. However, not all of these methods are good for businesses. There are some that can decrease service quality, which can actually end up costing a company more. In fact, NewVoiceMedia, a company that … Read …

Take chatbots, for example. According to Chatbots Magazine, businesses can reduce customer service costs by up to 30% when they implement conversational solutions such as chatbots or virtual assistants. Utilizing a chatbot in your organization allows users who have quick questions or simple … Read More

He sent the image to 15 people via Snapchat. One of them reported it to Moriarty's boss and now Moriarty, who worked for the Daytona Beach Shores Department of Public Safety for 2½ years, is out of a job. Public Safety Department Director Stephan Dembinsky announced the firing Wednesday. Read …

A Daytona Beach Shores public safety officer lost his job on Wednesday after a complaint revealed he sent a racist Snapchat messages. … The Snapchat in questione featured a selfie of Moriarty with what appeared to be a sad attempt at drawing an Afro and beard combo, with a gun …

Snapchat has revealed it's working on a successor to its first [failed] smart glasses, following a public regulatory filing with the FCC. CEO, Evan Spiegel, affirms Snapchat is a “camera company”, and is committed to manufacturing hardware. Reported by Variety, Snapchat is seeking permission to release … Read More