Some of the world's biggest brand names from Facebook, Amazon, Hertz and FedEx are feeling the pressure from reaction to the outcry against the National Rifle Association (NRA) stance towards gun control and the hosting of free-to-access gun related content online. In the aftermath of the school … Read More

Milano has been an activist for the cause on social media, dedicating her Twitter page to the victims of Parkland shooting by featuring the Marjory Stoneman Douglas High School logo. Milano and Handler have both called for Amazon CEO Jeff Bezos to end his relationship with the NRA and to …

With today's society becoming more connected and more reliant on the internet, business ties are increasing being forged online rather than in a boardroom. Nowadays, most brands have at least one online presence, and most have several. Social platforms like Facebook, Twitter, Instagram and … Read More

Following the unveiling of Jayalalithaa's statue at the AIADMK headquarters on her 70th birth anniversary, social media had a field day debating whom the statue resembled. Many names came up, but none of them were Jayalalithaa. Read More

of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question … Read More

The customer care team had contacted Bartlett to ensure she and the other passenger received a full refund. Bartlett was relieved to discover Jetstar would refund her the full amount of the last-minute purchased ticket. Consumer NZ chief executive Sue Chetwin found it "hard to believe" Jetstar had the … Read …

WINSTON-SALEM, N.C. — BB&T says its customer service system has "substantially recovered" after an outage which impacted thousands of customers. Spokesman Brian Davis said in a statement on Saturday that the bank was making significant progress to repair problems blamed on an equipment … Read More

With great power comes responsibility and all that, so when reality star Kylie Jenner tweeted to say she doesn't open Snapchat anymore, it's share prices were reported to have dropped an eye-watering $1.3billion (£1bn) shortly later. However, while it was a rough day for Snapchat, rivals Facebook … Read More

Unlike Twitter, which simply provides a platform for celebrities to bypass the media and talk directly to their audiences, Snapchat also provided celebrities with cute bunny ears and noses. It all got old eventually. The fact that Jenner used Twitter to talk about giving up on Snapchat had to burn. …

Now that Kylie Jenner has declared Snapchat to be dead (and wiped out more than $1 billion in the company's value), there may be space for a new social media app to ascend to new heights. If Snapchat is over, what's new and happening? Hoping to fill the void is …