Perry-Lecompton student detained after social media threat
PERRY, Kan. (KSNT) – Perry-Lecompton High School will see increased police presence Monday after a threat was made over social media by a student at the high school. According to Undersheriff Bob Chartier, the student is currently being held at the Douglas County Juvenile Center while the threat … Read More
BB&T says customer service systems ‘substantially recovered’
WINSTON-SALEM, N.C. — BB&T says its customer service system has “substantially recovered” after an outage which impacted thousands of customers. Spokesman Brian Davis said in a statement on Saturday that the bank was making significant progress to repair problems blamed on an equipment … Read More
Man Says He Ordered a $6000 DSLR on Amazon But Got Rocks, Then Bricks
After chatting with customer service, Chaseontwowheels received an apology, $20, and a free extra month of Amazon Prime. He says the company also sent him a replacement order within two days. The vlogger then decided to open the second package on camera just in case, and the video shows him … …
Seven Remarkably Powerful Ways To Improve Your Customer Service
It's impossible for even the tightest standards, best practices, and scripting to cover every possible customer scenario, so the only way to ensure superior customer service is through embracing employee empowerment: giving every customer-facing employee the power to do what's needed to solve the … Read More
TecQ: 4G Data Speeds in India, 13-Digit Mobile Numbers & More
While the advent of chatbots has piqued a lot of interest, it's rather intriguing to see their relevance at a time when voice assistants are gaining better mileage and market traction. So, the question is, can these two technologies – chatbots and voice assistants (VA) – exist together for different …
When Kylie Jenner Costs Your Company $1.3B Dollars
It's no secret, the world is upset with Snapchat over their most recent update. Millions of Snapchat users were happy with the way the app functioned, friends swipe to the left, stories swipe to the right and to create, stay in the middle. An update a few weeks back incorporated …
Snapchat introduces GIF stickers
Looks like Snapchat is caught in a series of unfortunate events this week. It started off with the company officially responding to the popular Change.org petition signed by 1.2 million people asking the company to call back its recent change in design. Snapchat acknowledged how the new additions have … Read …
17-year-old Sheboygan County girl charged with 2 felonies after Snapchat drug deal goes bad
When questioned by police, LaPorte revealed that she was contacted on Snapchat by a person named “Zach” for an ounce of marijuana, earlier that day. LaPorte said she did not know “Zach” but believed he was from Sheboygan. Roughly an hour before police arrested her, LaPorte stated that Zach … Read …
Transit issues could help, haunt Gov. Baker’s election hopes
BOSTON – For Gov. Charlie Baker, public transportation could be a path to victory or road to ruin in the November election. The Republican has staked much of his reputation as a Mr. Fix-It technocrat on dragging the metropolitan Boston area's creaking subway, bus and commuter rail system into the … …
Texas rapper shot killed after San Antonio performance
San Antonio Police say a local rapper was shot and killed early Saturday as he left a venue where he had just performed. Police identified the man as 25-year-old Christopher Polk, who had performed at the club the Ice Lounge earlier in the evening. Police say Polk and a friend …